Homemoves and Retentions Advisor

We put people first. It’s all about you.
You’ll need to be a people person, with great sales and service skills. Active listening and understanding the customers needs are key in this role so that an appropriate product can be offered to the customer.
You'll need resilient and to be persuasive
A 'can do’ attitude and motivated to improve yourself
Able to meet targets
Excellent relationship building skills
We work together. Your team and the people you will work with…
This team manages inbound calls from:
Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
Landlords looking to close UW account in their name due to new tenants / sold property
New Occupiers (tenants & owners) who move into a UW supplied property
Existing UW Customers looking to cancel services or close their account
We deliver progress. What to expect through the day as an Advisor:
Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
Hitting sales targets such as New Occupier Move In or Retention conversion %
Going through your outstanding tasks and call backs
Attend training and upskilling sessions
Team huddles

Employment type
Full-time

Work arrangement
Yes