Hospitality Associate

Hospitality Associate - Newport Beach, CA
We're seeking a customer-focused Hospitality Associate to deliver a premium experience within a leading law firm. This role is ideal for candidates with backgrounds in hospitality, concierge services, or reception who enjoy creating exceptional experiences for clients, guests, and employees.
In this highly visible position, you'll be responsible for setting up and supporting meetings and events, coordinating food and beverage service, maintaining conference rooms and kitchen areas, and ensuring the office is always presentation-ready. You'll also have the opportunity to cross-train and support other operational functions, including reception coverage and light mail services, making this a great fit for someone who enjoys variety and teamwork.
We're looking for a polished, dependable professional with a strong work ethic, positive attitude, and passion for service excellence. While previous office hospitality, concierge, or reception experience is preferred, we are open to training candidates who are eager to learn and committed to providing outstanding customer service. Candidates should be comfortable working in a fast-paced environment and regularly lifting and moving supplies weighing up to 45-50 pounds, including beverage inventory and cases of printer paper. Occasional overtime opportunities may also be available for those interested.
This is an excellent opportunity to bring hospitality expertise into a professional corporate setting while developing a broad range of office operations and client service skills.
Location: Newport Center, Newport Beach, CA
Schedule: 40 hours per week, Monday-Friday 9am-6pm with a 1-hour unpaid lunch break; Occasional overtime opportunities may also be available for those interested.
Work format: Fully onsite
Job duties
Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
Set up conference rooms according to client’s request, including audio/visual equipment, food, beverages, utensils, ice, etc
Clean up conference rooms after use and return property to vendors if necessary
Prepare coffee and other beverages in assigned kitchens each morning
Clean up coffee makers and the pantry in each kitchen in the evening and throughout the day
Communicate with supervisor or client on meeting request concerns or deadline issues
Maintain inventory of catering supplies and order supplies as needed
Place orders for food and beverages for use during meetings
Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
Ensure the value-added products and services are secured at competitive rates that have been vetted
Perform appropriate vendor selection and management associated with department services and/or products
Assist in training new hires
Prioritize workflow
Assist in process improvement ideas
Answer telephone in Office Services center
Adhere to Williams Lea policies in addition to client site policies
Use equipment and supplies in a cost-efficient manner
Must be able to lift up to 50 lbs. on a regular basis
Provide back-up support to Reception and/or Office Services as needed
High school diploma or equivalent
Minimum (1) year professional experience preferably in office hospitality, concierge, or reception
Able to make independent decisions that conform to business needs and policy
Strong interpersonal communication skills required
Excellent organizational skills required
Must be able to meet deadlines and complete all projects in a timely manner
Strong attention to detail is required
Must work well in a team environment
Professional attire and demeanor required
Good written communication skills
Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
Ability to work in a fast paced, high-energy environment
Ability to work on multiple projects simultaneously
Ability to operate basic audio/visual equipment
Professional telephone demeanor
Ability to anticipate client’s needs for meetings and events
Must be self-motivated with a positive can-do attitude
Proven customer service skills are required to create, maintain and enhance customer relationships

Employment type
Full-time

Work arrangement
No