Office Assistant/Receptionist

Office Assistant/Receptionist
Location: Madrid
Salary: Competitive
Work Type: Office Based
About GLAS
GLAS is an international provider of institutional debt administration services, serving lenders, borrowers, issuers, and advisers offering a global platform across Loan Agency and related services, Capital Markets and Restructuring.
GLAS’ vision is to be recognised as the best-in-class independent, non-creditor, conflict-free provider of institutional debt administration services, enabling global clients and counterparties to achieve successful outcomes on their transactions.
The business currently comprises c.550 employees who deliver a solution-based, innovative service, ensuring GLAS is the preferred global partner of choice. GLAS has a blue-chip customer base developed over many years; select clients include Apollo, Blackstone, CVC, Deutsche Bank and Goldman Sachs. GLAS has been recognised as the premier independent provider of loan agency and bond trustee services with a portfolio of over $850 billion assets across its global platform. The company is headquartered in London with offices in Paris, Frankfurt, Madrid, New York, New Jersey, Sydney, Melbourne, Brisbane, Singapore, Dubai, Hong Kong, Milan and Rome.
The role of Office Assistant/Receptionist
The purpose of this Office Assistant / Receptionist role is to ensure the smooth running of the office on a day-to-day basis and to provide ongoing support to management. This role calls for superior communication skills to effectively maintain relationships with internal and external stakeholders. A high level of confidentiality and discretion is required in this position.
Responsibilities
Greeting visitors and clients when they arrive with a positive and helpful attitude
Taking and accurately relaying telephone messages for the team
Answering phone calls in a helpful manner
Provide daily ongoing support to the Head of Location and other members of the team
Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs
Sorting and distributing mail
Maintains stocks of supplies as needed
Provide daily ongoing support to the Head of Location and other members of the team
Project administration which ensures achievement of business event planning
Maintain location related processes and procedures participating with the global initiatives to ensure consistency across regions
Undertake regular reviews of operational processes, practices and procedures to support the evolving requirements of GLAS offices
Support business continuity planning, assisting with the maintenance of plans and coordinating testing
Accounts receivable/payable and business expense claim submission
Assist with Onboarding of staff, working in partnership with IT & HR to provide the very best
onboarding experience
Act as liaison with building management on any office related issues
Assist in the arrangement of business travel for members of the office and international visitors
Key Skills
Excellent written and verbal communication skills in both Spanish and English (B2/C1 level minimum)
Professional discretion
Ability to prioritise work and effectively manage workload whilst balancing competing commitments
Highly organised and adaptable
Proactive thinker and planner
Excellent IT skills with strong experience in Word, Excel, Outlook, PowerPoint and other Microsoft and IT programmes
Strong telephone communication skills
Excellent time management skills and the ability to effectively work to tight deadlines
Adaptable and inquisitive with a “can do” attitude
Ability to work autonomously and take initiative
Excellent attention to detail
Strong work ethic and ability to multi-task
Ability to work collaboratively in a team environment
High personal standards of work and dedicated to consistently providing high levels of service and
quality work product
Ability to identify urgent matters/issues and escalate/resolve accordingly
Benefits
Base salary + bonus
28 days annual leave + bank holidays
Long service award
Private Medical Insurance
Flexible retribution
Our people are at the heart of GLAS's success. We are committed to attracting, developing and retaining talented individuals in an environment built on inclusivity, diversity and opportunity. We believe that diverse perspectives drive innovation, encourage meaningful discussion and help us deliver the best outcomes for our clients.
We are passionate about supporting our employees' career development and long-term success. Our culture is underpinned by our core values of Excellence, Client Centricity, Collaboration and Innovation, which guide the way we work, support our clients and achieve results together.
At GLAS, we are committed to creating an environment where everyone has the opportunity to contribute, develop and thrive, regardless of background or experience. We believe that fostering an inclusive workplace strengthens our business, our people and the service we provide to our clients

Employment type
Full-Time

Work arrangement
No