Application Engineer – Lab Informatics Software

Job Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
OpenLab Sync (formerly SLIMS) is a platform that allows supervision of all stages a sample follows to the result. OpenLab Sync captures information about the sample, requests for measurements, and follows its entire workflow through the lab, supervising manual operating procedures, automated instrument steps, and calculations until the final report.
If you decide to join our team, you will be working closely with our clients. The tasks to be performed are multifaceted, and a creative mind is needed to be able to identify and implement customer solutions and improve the quality of life in the lab environment. Want to learn more about OpenLab Sync? Visit OpenLab Sync for more information and even some videos.
This role is ideal for candidates who combine hands-on laboratory experience with technical software implementation skills. Successful candidates typically have experience working in laboratory informatics, scientific software, LIMS, ELN, LES, or laboratory automation environments.
As an Application Engineer part of the Customer Success team in Ghent (Belgium), you will support our valued customers across our Lab informatics product solutions. This role offers you the opportunity to travel and explore a variety of labs, so it is vital to have an appetite for continuously learning about new software technology, instruments, applications, and consumables. In addition, applying communication skills, creativity, and a can-do approach is vital.
Your main responsibilities will be:
Analyze customers' needs and translate them into OpenLab Sync workflows
Configure the OpenLab Sync platform to match the lab's requirements
Build plugins for connecting instruments or displaying custom forms or portals
Act as the customer voice to influence future product design to meet customer needs
Script a lab's in-silico tools into our integration framework
This is an excellent opportunity for someone who has a keen interest in Lab Informatics and is seeking a new challenge. A curious individual who is driven to learn and has the desire to understand and solve customer problems to deliver customer success will succeed in this position
This position will be based in our offices in Ghent (Belgium), with the flexibility to work on a hybrid model (3 days in office, 2 days at home) after the onboarding period.
Qualifications
Qualifications:
We are looking for motivated individuals with the following background:
University Degree in Life Sciences, Bioinformatics, Biotechnology, Chemistry, Computer Science, Scientific Informatics, or a related discipline (or alternatively solid relevant experience in this application engineering field)
Hands-on laboratory experience in analytical chemistry, biobanks, pharma, biopharma, genomics, NGS, Academia, etc.
Preferred experience with LIMS, ELN, LES, SDMS, CDS, laboratory automation, scientific software, or laboratory workflow management systems.
You have knowledge of programming languages such as Java or Python with proven coding skills
Experience working directly with customers, stakeholders, laboratory users, or cross-functional project teams is highly desirable.
Full proficiency in English. Proficiency in Dutch and/or French would be a plus
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What we offer
Outstanding company culture
Career development opportunities
Company pension scheme, yearly company bonus, private healthcare, stock purchase plan, medical & life insurance, meal vouchers, extra holidays (ADV), company activities, etc.
A permanent position within an international organization, offering a dynamic working environment, with exciting challenges and opportunities
The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion
You will become part of a company that works according to these values:
We move diagnostics forward, care about the needs of our customers, and strive to ensure people are treated consistently, fairly, and with respect. We deliver effective diagnostic solutions valued by our customers.
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 25% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support