Property Assistant II

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Key Responsibilities
Daily Property Operations & Inspections
Site Patrolling: Conduct regular inspections of common areas in residential buildings, shopping malls, or Grade-A offices to ensure cleanliness, safety, and security.
Contractor Supervision: Monitor the performance and progress of outsourced service providers, including security, cleaning, landscaping, and technical maintenance teams.
Incident Handling: Assist property officers in handling emergency incidents (e.g., power outages, water leakage, or fire alarm triggering) and report issues promptly.
Customer Service & Tenant Relations
Frontline Support: Handle inquiries, building access control, and feedback from residents, tenants, and visitors at the management office or concierge desk.
Complaint Resolution: Log building maintenance requests, coordinate with the technical team for repairs, and follow up with residents on the progress.
Clubhouse & Event Support: For residential roles, assist in managing clubhouse facility bookings, organizing seasonal estate events, and updating promotional notices.
Standard Requirements
Experience: Fresh graduates or career changers from customer service, retail, and hospitality backgrounds are highly welcome. Candidates with 1–2 years of relevant experience may be considered for the Senior Property Assistant role.
Skills: Proficient in basic computer applications (MS Word, Excel) and Chinese/English word processing.
Languages: Good command of spoken Cantonese, English, and Putonghua.
Certifications: Holding a Security Personnel Permit (SPP) and a QAS Security Training Certificate is required by many major employers, as the role often involves supervising onsite security operations.
Location:
On-site –Hong Kong, SAR, China
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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