Risk Analytics - Process Mining - Manager

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Process Mining, Low-Code Analytics & AI/Predictive
Experience: 8+ years
Role Summary
This role is for a manager who can lead strategic process mining and task mining programs, digital transformation initiatives, automation implementations (RPA/AI/ML), and multi-system process improvement engagements, driving process intelligence and data-driven transformation across enterprise processes. The Manager oversees delivery governance, client management, value realization, account expansion, and program leadership across global enterprise clients. The role will also oversee analytics using low-code platforms and data visualization, enabling scalable insights and performance tracking, while driving predictive analytics and AI-led use cases to enhance process outcomes and decision-making.
Key Responsibilities
Strategic Leadership & Transformation Delivery
Lead end-to-end transformation programs involving process mining, RPA, AI/ML, workflow redesign, and platform migrations (ServiceNow, Salesforce).
Drive business value assessments, process maturity evaluations, and consulting-led roadmap creation for enterprise clients.
Own delivery governance, program KPIs, quality assurance, and structured methodologies (Lean Six Sigma, Green Belt projects).
Process Mining & Analytics Leadership
Lead multi platform process mining programs using Celonis, Signavio, MPMx, Parkmore.
Architect object centric process models (OCPM) and integrated data pipelines across SAP, CRM, and legacy systems.
Oversee conformance checking, KPI frameworks, automation triggers (Action Engine), and SLA breach prediction.
Digital Transformation & Automation
Lead enterprise automation using RPA (UI Path, Automation Anywhere, WorkFusion), AI, ML, Chat Bots, and predictive modelling.
Manage cross-functional teams to design high-value interventions such as:
Intelligent routing
Automated diallers
Knowledge automation
Proactive notifications
Agent enablement
Business Consulting & Account Growth
Act as Business Value Architect and Capability Lead for digital transformation solutions.
Support pre-sales, RFP/RFI responses, solution design, pricing models, and client advisory discussions.
Own consulting P&L, account growth planning, and GTM initiatives, collaborating with alliance partners.
Team Leadership & Enablement
Lead teams of analysts, consultants, and engineers—providing coaching, capability development, and quality oversight.
Facilitate workshops, training sessions, and transformation readiness programs across business and operations.
Required Skills & Tools
Process Mining Tools: Celonis (Business Value Architect certified), Signavio, MPMx, Apromore
Digital Transformation Tools: ServiceNow, Salesforce migrations
Automation Tools: UI Path, Automation Anywhere, WorkFusion, Chatbots
Data & Analysis Tools: SQL, Python, Tableau, Power BI
Process Excellence: Six Sigma GB/BB, Quality Management, BPMN, ARIS, Visio
Domain Expertise: Business processes such as P2P, O2C, R2R, and operations, Supply Chain
Preferred Experience
Leading large-scale transformation and re-engineering programs (global clients across telecom, BFSI, manufacturing).
Managing multi-system integration projects (CRM, ERP, legacy → digital platforms).
Structured experience in consulting, account expansion, and GTM leadership.
Strong experience in digital transformation and process optimization initiatives
Internal Audit and Risk experience is highly preferred.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Work arrangement
No