Venue Hospitality Team Leader

Number of Vacancies:
2
Time Type:
Part time
Worker Type:
Regular
Proposed Interview Date:
Tuesday, November 10, 2026
Hours of Work:
35
Hiring Manager:
Vikki Thorpe
Contact Number:
01482 614301
We are the largest Leisure and Culture employer in Hull and offer candidates enviable pay and conditions packages including, a generous annual leave allowance, on the job training opportunities and career development. For more information on the benefits of working for us please visit the ‘Working at Hull Culture & Leisure’ page.
Job Description Summary:
Are you an enthusiastic, forward-thinking hospitality professional with a passion for delivering exceptional customer experiences?
We are looking for two team leaders to join our vibrant hospitality operation across the cafés at Ferens Art Gallery and Hull Maritime Museum. This is an exciting opportunity to play a key role in the continued growth and success of our catering and events offer within two of Hull's most iconic visitor attractions.
As a team leader, you will lead from the front, supporting and motivating the catering team to deliver outstanding customer service every day. You will be instrumental in driving income generation, contributing to menu development, and ensuring our cafés remain welcoming, innovative, and commercially successful.
Working closely with our Business Development Officer, you will also help deliver a growing events programme, supporting a range of functions and activities.
PURPOSE:
To efficiently manage the day to day delivery of a high quality catering and
hospitality service at the Ferens Art Gallery ensuring the provision of excellent customer care and professional advice to all visitors and clients in respect of the venues catering offer and adherence to strict Food Hygiene, Health and Safety and Licensing Legislation.
PRINCIPAL ACCOUNTABILITIES:
1. Effectively supervise the day to day delivery of the catering and hospitality service at the cafes ensuring that the venue is prepared and set up to the highest standards and that all necessary resources and equipment are in place ensuring effective delivery of excellent customer services.
2. Ensure the catering and hospitality operation complies with all relevant health and safety legislation, licensing and food safety conditions. Ensuring compliance with risk assessments, inventory checks, policies and operational procedures designed to improve and support service delivery in pursuit of excellence.
3. Responsible for ensuring procedures for the security, handling, banking, and accounting for monies and keys are adhered to in line with the Company’s financial procedures as appropriate.
4. Effectively carry out cleaning tasks in accordance with procedures and COSHH regulations to maintain a high level of hygiene, facility presentation and customer satisfaction.
5. Ensure the proper rotation and security of stock to minimise any risk to the Company and public.
6. Effectively supervise and develop learners and relief staff as appropriate to ensure their working practices meet the approved standards in order that they gain the skills and expertise required to enhance their employment prospects assisting in all aspects of their management including discipline, timekeeping and welfare.
7. Build effective relationships with the venue management to ensure catering best practice is in place and managed across the organisation.
8. Effectively supervise events and functions that take place within your venue, ensuring that the venue is prepared and set up to the highest standards and that all necessary resources and equipment are in place ensuring effective delivery of excellent customer services with the assistance of the Beverage and Events Operations Supervisor.
9. The Health and Safety at Work etc. Act 1974 and associated legislation places responsibilities for health and safety on Hull Culture and Leisure, as your employer and you as an employee of the company. In addition to the Company’s overall duties, the post holder has personal responsibility for their own health and safety and that of other employees; additional and more specific responsibilities are identified in the Company’s Corporate Health and Safety policy.
https://hulljobs-s3document-storage.s3.eu-west-2.amazonaws.com/jd/HCL088%20Venue%20Hospitality%20Team%20Leader.pdf
Compensation Grades:
GRADES 4.
Pay Ranges:
£26,427.00 - £27,274.00
Job Classifications:
3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), Casual - (Travel Allowance Policy), No - (Childcare Disqualification Requirement), No - (Statutory Post)
Benefits of Working of Hull Culture & Leisure:
- A competitive salary
- An excellent pension through the Local Government Pension Scheme (LGPS)
- Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
- Career development and learning experiences from a range of training courses and learning methods
- Supportive and forward-thinking culture
- Great career development opportunities
Please ensure that you complete and submit your application by midnight prior to the closing date.
We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.
We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.
We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.
Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and is an equal opportunity employer.
Online searches, including social media, may be carried out as part of the recruitment process.