Executive - Customer Success

About the job
We are the team that partners with clients to fuse data, science, and the talents of our people to provide measurement and improvement for the clients and markets we serve. We are the key link between NielsenIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service. In this role you will execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.
Responsibilities
Summarize data in tables, charts, and graphs. Analyze and interpret sales, consumer, and market data to identify trends, opportunities, and business insights.
Conduct in-depth data analysis and translate findings into actionable recommendations that support client business objectives.
Set up, maintain, and refresh cyclical reports, dashboards, and analytical deliverables.
Draft reports and presentations (category overview as well as issue-based), building compelling stories, drawing conclusions, and proposing recommendations.
Develop and deliver high-quality presentations to effectively communicate insights, findings, and business implications to clients and internal stakeholders.
Review data for errors, inconsistencies, and quality issues to ensure accuracy and reliability of deliverables.
Use internal tools, methodologies, and data sources to support analysis and reporting requirements.
Prepare initial client correspondence and support day-to-day client communication.
Build and maintain strong client relationships by understanding business needs and providing analytical support and recommendations.
Attend and actively participate in client meetings, presentations, and business reviews conducted virtually or in person.
Present analytical findings and recommendations confidently, responding to client questions and providing relevant business context.
Discuss analysis design to best answer client questions with the Client Business Partner and clients, with the support of senior team members.
Monitor market, category, and consumer trends to provide value-added insights and support strategic decision-making.
Collaborate with cross-functional teams and manage internal stakeholders, including the Global Report Center Team, to ensure timely and high-quality project delivery.
Support client business reviews by preparing insightful reports, presentations, and performance summaries that demonstrate category and market performance.
Contribute ideas for process improvements, reporting enhancements, and innovative ways of delivering insights to clients.
About you
Highly motivated, self-directed, pro-active & possess a driven personality capable of working within tight deadlines or agile environment.
Resourceful, inquisitive and excited about new technologies.
Generates ideas for improvements, doing things differently, constructively challenge status quo
Ability to manage multiple projects simultaneously while maintaining a strong client service orientation.
Unflagging attention to detail & demonstrated commitment to the accuracy and completeness of the information.
Qualifications
University degree in Marketing, Mathematics, Statistics or other related fields is a must, preferred Postgraduate.
Knowledge of using advanced Excel, Powerpoint, Power BI or Tableau would be an advantage.
Strong analytical mind and excellent numerical skills.
Strong communication skills & visualization skills – interested in storytelling techniques.
High level of client service skills and understanding of growth and brand strategy.
Business acumen and good knowledge of the market dynamics.
Comfortable working in a digital-enabled environment.

Employment type
Full-time

Work arrangement
Hybrid