Customer Service Representative

Customer Service Representative
Business Unit: Flowers Seeds Operations
Locations: Enkhuizen, NL
Type: Fulltime
Into action
At Syngenta Flowers, we bring colour and innovation to growers and markets around the world. Our Flower Seeds Operations team plays a vital role in ensuring customers receive the right products, information and support-on time and with care. We are looking for a proactive, customer-focused Customer Service Representative to join our team in Enkhuizen. In this role, you will be the key link between our customers, Sales, Supply Planning and operational teams, managing orders end-to-end and helping deliver an excellent customer experience.
The challenge
Manage customer orders accurately and on time, from entry and confirmation through to delivery, billing and follow-up.
Be the first point of contact for customers and Sales colleagues, responding promptly to questions, order changes and special requests.
Monitor order availability, shortages and unconfirmed order lines, working closely with Supply Planning and Sales to find the best solutions.
Proactively communicate order status, delivery changes and potential sales opportunities to customers and internal stakeholders.
Process administrative activities in PAT / ABS, including order entry, credit notes, pre-payments and customer master data.
Prepare logistics, delivery, invoice and sales reports, including KPI analyses and ad-hoc queries.
Handle sample requests, customer claims and non-conformities in line with agreed processes.
Support continuous improvement initiatives and contribute to strong customer-service standards across the team.
Your profile
At least one year of experience in customer service, order fulfilment, sales support or office administration.
Excellent English communication skills, both spoken and written.
Experience with PAT / ABS or comparable ERP systems is preferred.
Strong Microsoft Office skills, particularly Excel.
A structured, analytical and process-oriented way of working, with the ability to manage multiple priorities.
A calm, solutions-focused approach when working under pressure or with demanding customer situations.
A collaborative mindset and confidence in working across different teams and cultures.

Employment type
Contract

Work arrangement
No