Team Leader

Job Summary
To Assist in manage the operations of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM) in ensuring consistent delivery of high-quality services to customers and meeting objectives set by the Group using available resources allocated while maintaining operational risk to an accepted level
Key Responsibilities
To manage daily operations to achieve service quality by meeting / exceeding service standards and achieving zero defect for Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing), Investigation and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM)
To discharge operational duties of the Cash Management Operations i.e., Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM), as instructed by the Manager of the Unit/ Head of Department and ensure that the established service standards are met
Direct staff responsibilities as per current Organization Chart in Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing, and billing, CoE, LM)
Strategy
Manage teams in building a stronger relationship with our clients and customers.
Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
To accelerate new generation of leaders.
Manage all initiatives to get more fit and flexible in the way we work.
Focus on proving that we are here for good
Business
Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon.
Initiating & implementing service quality initiatives
Uphold the values of the Group and company at all times
Processes
Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
Releasing deals as per the department operating instruction manual, customers instructions and within the timeliness and accuracy standards specified.
Ensuring compliance with all applicable Rules / Regulations and Company and Group Policies. Identifying exceptions from the norms & initiating corrective and preventive actions.
Comply with Group Money Laundering Prevention Policy and Procedures and Sanctions to the extend applicable and reporting all suspicious Transaction to the Line Manager.
Where applicable, ensure compliance to Group and Country Regulations are managed to the extend agreed with the Countries and ensure all staff adhere to the same
People & Talent
Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Ensure provision of ongoing training and development, to larger teams and ensure that direct reports are suitably skilled and qualified with effective supervision in place to mitigate any risk.
Employ, engage and retain high quality people.
Set and monitor jib descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.
Promoting an environment where all team members develop a sense of involvement in the conduct of their regular work and contribute ideas with the objective of achieving excellence in service quality
Risk Management
Responsible for the Audit and Risk Control Standard associated with Cash Services operations.
To ensure approved generic Product Programs and their corresponding Country Product Templates are in place before any product is accepted for implementation by Service Delivery. To refer any instances to Group Operations and CORG via KPIs and monthly risk exception reporting.
To proactively monitor and manage operational risks, system risk and channel risk of the products and to highlight any potential and actual breakdown of controls to Group Operations and CORG via KPIs and risk exception reporting.
Work with UORM to develop, design and implement control measures and monitoring plans for compliance and operational risk management
Timely update of monitoring conducted in ORMA Optial Ensure risks and issues identified are resolved in an appropriate and timely manner
Governance
Provide oversight across three hubs, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws and anti-money – laundering regulations and guidelines.
Embed the Group’s values and code of conduct in SSC Cash to ensure that adherence with the highest standard of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Country and GBS Stakeholders
Other Responsibilities
To assist the manager in ensuring consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes/ judgment.
Assisting the manager in leading the Cash Management Operations to achieve quality service by meeting the prescribed objectives and goals. Assist the Manager in overseeing the daily operations of the Payment team and contribute towards meeting the team’s objectives.
Manage staff individual performance, against set objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives. Contribute to the development of associates by guiding, coaching, motivating, supporting and assisting selected number of associates.
Primarily process within the TAT agreed with CPC in the SLA and also other functions as requested by the Manager/ Head of Department.
Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).
Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/ Group.
Verify transactions processed by Service Lead, Senior Global Operations Officer and Global Operations Officer and authorize those that fall within own-delegated release authority. Checking of and/or approving customer payment order against Payment system.
Establish and maintain close working relationship with appropriate persons in the Spoke countries, Group offices and within the Company itself to facilitate an open and direct communication of issues, needs, queries, etc. such that these may be responded to in an efficient, prompt and professional manner.
Be guided accordingly and aware of the roles and responsibilities for anti-money laundering prevention and sanctions related checking (i.e. Understanding the policy, reporting procedure and escalation procedure)
Ensure due care and diligence is exercised on day-to-day operational matters relating to anti-money laundering and Sanctions related checking, by acquiring relevant knowledge and training and provide support to superiors and subordinates.
Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMS Policies, and reconciliation of outstanding items, scanning, SCSTAR and end-of-day reports.
Ensure that control and security policies / procedures governing all processes in the department are in place, implemented and reviewed (as and when necessary) and to ensure that these policies / procedures not only continue to be relevant and effective in mitigating risk, but also supports the need for high operational efficiency and excellent customer service
Ensure that all staff of the department continues to be equipped and developed with the necessary knowledge, skills and tools to achieve the required level of competency to facilitate them to perform their roles and responsibilities effectively, efficiently and accurately.
Facilitate the building of a performance-driven organization by setting SMART objectives, constantly reviewing the dept’s and individual performance against these objectives and providing the appropriate support, motivation and guidance to staff to achieve these objectives.
Responsible for succession planning for key positions, managing the attrition of employees and ensuring that a plan is developed and executed for high potential individuals in the department.

Work arrangement
No