Sales & Service Engineer

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.
About the role
Job Summary
The Sale and Service Engineer is responsible for providing technical advice to customers, including commissioning, installing, and testing of products and equipment. This role ensures high-quality service delivery and supports customer satisfaction through technical expertise and problem resolution.
Purpose of the job
Develop and bring to the next level the Mine Water and Mining business in the countries handled from SPUZM - Zambia by specifically increase SULZER presence at customer sites, selling dedicated new equipment, spare parts and offering the related service and assistance
Main selling tasks and responsibilities
Capture customer needs and generate request for quotation from all assigned territories and customers he time in technical, commercial and service visits at customer sites
Ensure in our local Service Center that all repairs orders are executed properly
Read, learn and fully understand the basic SULZER Sales processes and rules (customer’s specifications, product portfolio, TOA, 10 GR, COSP, PA, STARS, Salesforce, pricing, etc.)
Keep a high level of collaboration and communication with the local and regional colleagues from which he/she will receive the corresponding administrative support (tendering, quotations follow up, order handling, shipping, invoicing and cash collection)
Report and communicate customers information. Enter and maintain database records (Salesforce) of customer profiles and prepares and maintains status reports
Assist Management on reporting (budget, rolling forecast, MBR and the like) when requested
Main selling tasks and responsibilities
Support the Sales Office and their personnel in pump service related issues, e.g. installation supervision, start-up and commissioning, trouble shooting and customer training.
Coordinate with the customer the repair works at site and/or in the Service Center and generate service business
Support Mine Water customers with the start-up of XJ900 pumps
Educate oneself on new products and features at or if possible before their launch to be able to support the Sales Office and customers
The support will be given, especially, in Zambia and the countries under Chingola office responsibility
General tasks and responsibilities
Bring all ideas and suggestions to increase Sales effectiveness
Participate in and actively support company initiatives
Apply LEAN directives and communicate with the Team
Familiar with the environmental aspects and impacts of the activities and processes involved in the role and the procedures, practices and measures to manage the impact
Familiar with the risks and hazards within the activities and processes of the role and procedures, practices and measures in place to mitigate the risks
Qualifications and Experience
Educational background
Diploma in engineering or
Mechanical or Electrical Engineer or
Technician
Intermediate user of Microsoft products: Excel, Outlook, Word, etc.
Desirable experience with an ERP system
Professional experience incl. markets, international experience etc.
Professional experience more than 5 years
Strong negotiation skills
Experience in sales support functions
Change / replacement of spare parts
Perform pump service
Personal strengths
Superior organizational and analytical skills
Problem solving and conflict management
Open for changes, demonstrates willingness to change
Customer and team orientation
International thinking and acting
Ability to work independently but remain team focused
Ability to effectively manage schedules and deadlines while prioritizing
Languages
English
Apply Now
If you have the required technical expertise, sales experience, and passion for delivering results, we invite you to apply and become part of our successful team
What we offer you
Medical Aid
Pension
Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.