Senior Manager - Order to Cash

Senior Manager – Order to Cash
Location: Bangalore
Reporting to: Finance Controller
About the Role
We are looking for an experienced Accounts Receivable & Billing person to own the end-to-end Order-to-Cash (O2C) function. The role will lead billing operations, accounts receivable, collections governance, customer invoicing, revenue support and process automation while ensuring strong financial controls and an exceptional customer experience.
This role will manage the Billing Operations team and AR Reporting team and work closely with Sales, Customer Success, Business Finance, Legal, and Finance.
Key Responsibilities
Order-to-Cash Ownership
Own the complete O2C lifecycle from contract validation through invoicing, collections, reconciliation and closure.
Ensure accurate and timely customer invoicing.
Establish SLAs for invoice turnaround and billing accuracy.
Monitor end-to-end billing health and customer payment cycles.
Billing Operations
Lead regional Billing Operations teams.
Ensure:
Accurate invoice generation
Credit notes
Debit notes
Proforma invoices
GST compliance
Customer master maintenance
Drive billing standardization across business units.
Accounts Receivable & Collections
Own customer receivables.
Review ageing regularly.
Drive collection efficiency and reduce overdue balances.
Partner with Sales for collections.
Review doubtful debts and provisioning recommendations.
Revenue Assurance
Ensure every billable transaction is invoiced.
Eliminate revenue leakages.
Validate contracts before invoicing.
Support revenue recognition under Ind AS / IFRS requirements.
Process Improvement
Drive automation across O2C.
Improve ERP and CRM integrations.
Reduce manual interventions.
Improve productivity through dashboards and workflow automation.
Controls & Governance
Strengthen billing controls.
Ensure audit-ready documentation.
Owns statutory and Big 4 audits.
Monitor compliance with internal SOPs.
Team Management
Lead AR & Billing Operations Team
Coach team members and build scalable processes.
Skills Required
Strong understanding of Order-to-Cash processes
Revenue recognition principles
Accounts Receivable
Billing operations
GST compliance
ERP systems (Zoho)
Excellent stakeholder management
Strong Process automation mindset
Preferred Qualifications
B.Com/M.Com / MBA Finance
5–8 years of experience
Experience in SaaS, technology or services businesses
Prior experience leading Billing & AR teams

Work arrangement
No