IT Operations Specialist

Are you the person who knows where every laptop, monitor, keyboard and cable is?
At Pocket FM, we’re building a dedicated Asset Management function to keep our growing tech environment running smoothly. We’re looking for an Asset Operations professional who can take ownership of day-to-day device and hardware operations across our Bangalore office.
This is a hands-on, high-ownership role where you’ll work closely with employees, IT support, vendors and the Asset Management team to ensure every device is tracked, maintained and accounted for
What You’ll Do
Manage day-to-day device allocation, returns and replacements for new joiners, exits and employees
Maintain accurate asset records in FreshService, including assignments, status and location tracking
Coordinate procurement requirements, delivery tracking and vendor follow-ups
Manage hardware inventory including peripherals, accessories, cables and office equipment
Support audits by maintaining accurate asset documentation and compliance records
Coordinate with the IT Support team to resolve hardware-related helpdesk tickets
Handle physical hardware activities including unboxing, tagging, imaging and storage
What We’re Looking For
2–3 years of experience in IT Asset Management, IT Support or IT Operations
Hands-on experience with FreshService, ServiceNow or similar ITSM tools
Basic understanding of MDM and device management tools such as JumpCloud, Intune or Jamf
Strong attention to detail and a process-oriented approach
Good communication skills and confidence interacting with employees across levels
Comfortable handling physical IT hardware and maintaining inventory
Experience in a startup or high-growth technology company is a plus

Work arrangement
No