Forward Deployed Engineer

ABOUT US
We are an AI-first collections company built for how recovery actually works in India today. We combine voice AI, WhatsApp bots and digital channels with trained tele-calling and field teams, and decide account by account which combination will get a customer to pay. We work with banks, NBFCs and new-age lenders across the full delinquency curve, from pre-due to NPA and written-off recovery.
Today we serve 130+ clients, operate pan-India, and are profitable and growing without burning capital. Our Voice AI business is the next chapter: in-house voice agents built for BFSI, handling use cases across collections, customer engagement and beyond. Because we build the stack ourselves, what our FDEs learn from clients goes straight into the product, not into a vendor’s ticket queue.THE ROLE
You will sit between our clients and our product team. You will go deep into each client’s problem, study their funnel, fix what is holding the outcome back, and turn every insight into a better platform. You own the result, not just the task.
WHAT YOU’LL OWN
▪ Client outcomes, end to end. Own the end-to-end metrics for your accounts, from go-live to scale-up, and be accountable for the business result.
▪ Deep problem discovery. Understand each client’s problem statement and use case, dig into the funnel, and find where conversions and outcomes leak.
▪ Solving and shipping. Design, configure and iterate on voice agent flows, prompts and integrations until the numbers move.
▪ Client scale-up. Take accounts from pilot to full deployment and expand into new use cases.
▪ The product feedback loop. Bring customer insight back to the product team, shape new features and innovations, and drive their implementation with clients.
WHAT WE’RE LOOKING FOR
▪ Extreme ownership. You treat the client’s outcome as your own and see problems through to the end without waiting to be asked.
▪ Sharp problem-solving. You break messy, ambiguous problems down, form hypotheses, and test your way to answers using data.
▪ Client depth. You are comfortable in front of senior client stakeholders and can translate business problems into technical solutions.
▪ Technical fluency. Comfort with APIs, SQL and data analysis, and the ability to write clear requirements for engineers.
▪ Bias for action. You thrive in a fast-moving environment and would rather build than hand off.
GOOD TO HAVE
Experience with voice AI, conversational AI or LLM-based products, and exposure to BFSI, lending or collections. Good to have, but not mandatory.
HOW TO APPLY
Send your CV with a short note on one problem you owned end to end: what it was, how you solved it, and what the outcome was. Write to: stuti.shah@ignosis.ai https://ignosis.ai/

Work arrangement
No