Customer Success Specialist

Customer Success Specialist – Wcommerce (Creator White Glove Focus)
Location: Hyderabad • Role: Full‑time
About the Role
Wcommerce is building India’s largest ecosystem for creators. As we scale our Creator Brand Store program, we’re looking for a high‑empathy, high‑ownership Customer Success Specialist who can deliver true white‑glove onboarding and ongoing support to top creators and premium Brand Owners.
What You’ll Do
Handhold creators through the full onboarding journey — from launching their Creator Brand Store to first login.
Build strong personal rapport with creators, influencers, and high‑value store owners (1K+ IG followers, paid upgrades, high sales).
Provide proactive guidance, best practices, and growth support to help creators succeed on Wcommerce.
Act as a trusted partner — available, responsive, and invested in their long‑term success.
Coordinate internally with catalog, operations, and product teams to ensure smooth creator experience.
Track creator progress, identify blockers early, and drive them to consistent sales outcomes.
Who You Are
1 - 2 years in relevant role.
Excellent communicator with the ability to connect deeply with creators.
Patient, energetic, and comfortable with handholding users through new digital workflows.
Strong ownership mindset — you treat creator success as your personal mission.
Prior experience in customer success, creator management, or D2C onboarding is a plus.
https://wcommerce.store/

Work arrangement
No