L2 Application Support Engineer – Banking - Hybrid, Madrid 3x2

🚀 We are looking for the very Top Talent…and we would be delighted if you were to join our team!
More in details, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 35.000 employees all over the world and presence in more than 35 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.
🔎 What we look for?
We are looking for an Second-Line IT Service Support Specialist / Account Opening Application Support Specialist to be part of the project of the Swiss client from the banking sector.
📍 Work Location: Work model in hybrid in Madrid (3 days at the office, 2 WFH),
Feel free to apply if you are also open to relocation!
📋 Main tasks and accountabilities will be:
Provide first-line and second-line technical support to users of the Document Management applications, resolving issues related to system functionality, performance, and data integrity.
Troubleshoot and resolve technical issues reported by users, either remotely or on-site, and escalate application bugs to the development team for resolution.
Configure and test new accounts, products, and services within the Document Management applications, ensuring they meet business requirements and are properly integrated with existing systems.
Verify and validate data entered into the Document Management applications, ensuring accuracy, completeness, and compliance with regulatory requirements.
Assist users with queries related to the use of the Diamond application, including training and guidance on new features and functionality.
Identify opportunities to improve the efficiency and effectiveness of the account opening process and work with stakeholders to implement changes and enhancements.
Coordinate with development teams for new feature implementations, updates, or bug fixes.
Maintain and enhance existing runbooks, SOPs, and recovery guides for common scenarios.
Recommend improvements to increase system resilience, observability, and mean time to repair (MTTR).
Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence.
Participate in Post-Incident Reviews and document findings with actionable recommendations.
Discuss document management topics on a daily basis as part of the CLC team.
Be familiar with IBM content management applications, such as FileNet and application servers like WebSphere.
Write shell scripts.
💡 What do we expect from you?
3–5 years of proven experience in second-line IT support, ideally within a private banking or wealth management environment.
Strong technical skills, including proficiency in: Linux and Oracle databases
Enterprise software applications
Familiarity with ITIL processes
English B2+/C1 level with fluent business proficiency.
Technical knowledge considered an advantage:
FileNet (ACCE, IBM Navigator).
Oracle (PL/SQL, Procedures, Functions, etc.).
WebSphere (basic administration).
AWA (UC4 Automatic Workload Automation), basics of job creation workflows.
JBoss (basic understanding).
Octopus Deploy (deployment basics).
Java (basic language knowledge and familiarity with modern tools).
Shell scripting.
Linux.
Basic understanding of containerization (Kubernetes).
💰 What can we offer?
✈️ 23 days of Annual Leave plus the 24th and 31st of December as discretionary days!
❤️ Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurances).
🍴 `Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…)
🎓 Free access to several training platforms
🚀 Professional stability and career plans
🚶 UST also, compensates referrals from which you could benefit when you refer professionals.
🔗 The option to pick between 12 or 14 payments along the year.
🏡 Real Work Life Balance measures (flexibility, WFH or remote work policy, compacted hours during summertime…)
🎁 UST Club Platform discounts and gym Access discounts
📧 If you would like to know more, don’t hesitate to apply and we’ll get in touch to fill you in detail. We are waiting for you!
In UST we are committed to equal opportunities in our selection processes and do not discriminate based on race, gender, disability, age, religion, sexual orientation or nationality. We have a special commitment to Disability & Inclusion, so we are interested in hiring people with disability certificate.

Work arrangement
Yes