Item Setup ASP

POSITION SUMMARY:
Provides operational support for Kroger stores, merchandising teams, and eCommerce by ensuring accurate item setup and maintenance across multiple systems to support product orderability and salability. Partners with cross-functional teams to identify, troubleshoot, and resolve item-related issues in a timely manner, minimizing customer impact and ensuring business continuity. Supports both Kroger and PL Marketing item setup teams through issue triage, root cause analysis, and resolution.
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ESSENTIAL JOB FUNCTIONS:
This hybrid position will be required to work at the PLM Corporate office at least two full days per week based on your team’s schedule
Investigate, troubleshoot, and resolve item-related issues affecting stores, eCommerce operations, merchandising teams, and customers.
Perform issue triage and root cause analysis to identify systemic problems, implement corrective actions, and prevent recurring item setup and maintenance issues.
Prioritize and resolve item issues within established service levels to minimize customer impact
Gain expertise in the Kroger systems directly related to item setup and ensure proper steps are taken so products can be ordered and sold; stay current on those systems and changes that impact item availability and salability (including but not limited to Venus, PID, IME, RDIC, DSD Host, SATH, RMS)
Provide training and onboarding for new team members with continued focus around process improvement.
Professionally represent P.L. Marketing while working with Kroger associates and partners.
Must be able to perform the essential functions of this position with or without reasonable accommodation
MINIMUM POSITION QUALIFICATIONS:
4-year degree or equivalent combination of education and experience
Proficient Microsoft Office applications including Outlook, Excel and PowerPoint
Capacity to learn multiple computer systems and web-based applications
Experience functioning in a corporate office environment
Proficient analytical and problem-solving skills
Strong leadership skills and organizational skills
Capability to collaborate with others and contribute effectively to a team
Highly motivated self-starter who can work with minimal supervision
Ability to work under pressure, meet deadlines, prioritize and multi-task
MINIMUM PHYSICAL ABILITIES:
Must be able to
remain standing/sitting for several hours at a time
lift 10-50 lbs. occasionally
COMPETENCIES/SKILLS:
Some of the Competencies/Skills required to successfully perform this position are:
Adaptability – maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures
Building Strategic Working Relationships – developing and using collaborative relationships to facilitate the accomplishment of work goals
Building Trust – interacting with Kroger employees, customers and suppliers in a way that gives Kroger Division and Corporate Management confidence in one’s intentions and those of the organization
Communication – clearly conveying information and ideas through a variety of media to individuals or groups in the English language
Customer Focus – making Kroger customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships with Kroger employees as well as the suppliers that we represent
Decision Making – identifying and understanding issues, problems and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probable consequences
Inclusion – appreciating and leveraging the capabilities, insights and ideas of all individuals; working effectively with individuals of diverse style, ability and motivation for a direct effect on business results
Initiating Action – taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive; generating innovative solutions in work situations
Leadership – ability to recognize and provide training opportunities; give clear direction to accomplish assigned tasks; hold others to high standards of accountability and address issues when needed in a way that encourages, not discourages the employee
Negotiation – effectively exploring alternatives and positions to reach outcomes that gain the support and acceptance of all parties
Self-Starter – working most of the time without direct supervision; prioritizing, organizing and completing workload accurately within allotted time
Work Standards – setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed