Inside Sales Specialist - Senior

Company Description Desi Farms, the brand name of SNA Milk & Milk Products Pvt Ltd., is a farm-to-table dairy company delivering 100% chemical preservative-free milk and dairy products within 12–24 hours of milking. The organization focuses on quality, freshness, and transparency, aiming to raise standards across the dairy industry. Desi Farms is driven by a purpose to bring prosperity to local farmers while promoting healthy living among consumers. The company’s goal is to become India’s most trusted farm-to-table brand, providing fresh, unadulterated products directly to consumers. Desi Farms is committed to supporting rural livelihoods by generating employment opportunities and offering farmers stable monthly income.
Role Description The Inside Sales Specialist - Senior is a full-time, on-site role based in Pune City. This role involves managing inbound and outbound calls, nurturing leads, and converting prospects into customers for Desi Farms’ dairy products. The specialist will handle customer inquiries, provide product information, and maintain high levels of customer satisfaction through effective communication and follow-up. Daily responsibilities include tracking sales activities, updating CRM or sales records, coordinating with operations and marketing teams, and preparing regular sales reports. The role also includes identifying new sales opportunities, contributing to sales strategies, and supporting continuous improvement in customer service processes.
Qualifications
Candidates should possess strong Inside Sales and Lead Generation skills, with experience in converting prospects to paying customers.
Candidates should possess Customer Service and Customer Satisfaction skills, with a focus on building long-term relationships.
Candidates should possess excellent Communication skills, including clear verbal and written communication in English and local languages as needed.
Relevant experience in FMCG or dairy/food products sales, preferably in inside sales or telesales.
Ability to work with sales tools or CRM systems, and to maintain accurate records and reports.
Strong problem-solving skills, resilience in a target-driven environment, and a customer-centric mindset.
Graduate degree in Business, Marketing, or a related field is preferred; equivalent practical experience will be considered.

Work arrangement
No