IT Kiosk Associate

Are you passionate about technology and helping others solve problems? Eurofins Lancaster Laboratories is seeking an IT Kiosk Associate to serve as the primary on-site point of contact for end users, providing front-line technical support in a fast-paced laboratory environment. This position plays a critical role in ensuring uninterrupted daily operations by delivering exceptional customer service, troubleshooting technical issues, and supporting IT systems and equipment across the site.
What You'll Do
As an IT Kiosk Associate, you will provide first-level technical support and assist with the efficient management of IT requests and equipment. Responsibilities include:
Act as the on-site IT kiosk representative supporting daily business operations
Serve as the primary point of contact for end-user technology support requests
Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or escalation
Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues
Maintain inventory and oversight of PCs, laptops, and other computing devices
Update ticketing systems, logs, and databases to ensure accurate documentation and tracking
Generate and modify reports used for system monitoring and support activities
Maintain organized and accurate IT documentation
Communicate effectively with employees and stakeholders regarding support requests and issue resolution
Follow applicable GMP, GLP, and quality system requirements
Perform all work in a safe, efficient, and compliant manner
Preferred Skills & Qualifications
Strong troubleshooting and problem-solving abilities
Understanding of computer hardware, operating systems, networking, and connectivity concepts
Proficiency with Microsoft Office applications
Excellent written and verbal communication skills with the ability to explain technical concepts to non-technical users
Strong organizational and documentation skills
Ability to prioritize multiple tasks in a fast-paced environment
Understanding of quality-focused or regulated environments, including GxP principles, is a plus
Ability and willingness to learn new systems, software applications, and processes
Commitment to delivering an exceptional customer experience
Minimum Qualifications
Associate degree or higher in Information Technology, Computer Science, or a related field
Previous experience in a customer service or technical support environment
Experience supporting PC operating systems, basic networking, and connectivity issues
Proficiency with Microsoft Office Suite
Authorization to work in the United States indefinitely without restriction or sponsorship

Employment type
Full-time

Work arrangement
No