Voyago Shuttle Services Call Taker

Voyago is hiring a Part-Time Call Taker for our Inter-Community Shuttle Services!
Your Role
Answering calls promptly and professionally.
Assisting customers with inquiries, concerns, or scheduling needs (e.g., booking rides or addressing complaints).
Accurately documenting information in the system for tracking and resolution.
Coordinating with other departments, such as dispatch, to fulfill customer requests efficiently.
Requirements
Your Profile
Strong communication skills, including active listening and clear speech
You have intermediate to advanced English language skills (B1 to C2)
The ability to remain calm and professional under pressure
Intermediate to advanced technical skills to use phone systems and computers confidently
Superior customer service abilities, including empathy and problem-solving
The role requires multitasking and a high level of attention to detail, especially in fast-paced situations
Familiar with London and surrounding areas
You have 1 to 2 years of dispatch, call center, or logistics experience
You are available to work Monday to Friday from 3:00PM - 7:00PM
Wage:
$19.00/hr
Work Location
This position is based in-office at our main building located at 573 Admiral Court, London ON. Please note that remote work options are not available for this role.
Benefits
The Perks
We are an award-winning company
As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
We focus on innovation and sustainable environmental initiatives
We support the development, work-life balance and well being of our employees
We build a supportive corporate culture that encourages diversity and enables our people to flourish
We enable our employees to have a positive social impact by deploying sustainable mobility solutions
We offer our employees opportunities to build their own experience within a local global group
Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
Voyago Transdev’s Applicant Tracking System uses AI-assisted tools during the initial application and early screening stage.
We thank all applicants however only those under consideration will be contacted.

Work arrangement
No