Career Center Manager

Department: Career Center
Reports to: Director of Programs
Employment Type: In-Person, Full-Time, Salary, Exempt
Schedule: 8:00am-5:00pm M-F, with occasional late shifts until 8:00pm on Tuesdays
About Our House
Our House empowers homeless and near-homeless families and individuals to succeed in the workforce, in school, and in life through hard work, wise decision-making, and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work, Wise Decision-Making, Community, Initiative, Integrity, Safety, and Heart.
About the Role
You will be responsible for all programming and operations of the Our House Career Center. You will supervise a large team and work closely with partners, volunteers, and employers to ensure that the Career Center delivers high-quality programming to clients experiencing homelessness. Your team will connect adults to the supportive services, training opportunities, and education they need to find and maintain long term, well-paying employment.
What You’ll Do
Hold overall vision and leadership of the Career Center, and implement high quality processes, programming and policies and procedures built on best practices in the field, innovation, and sharing of resources
Directly supervise a large team to achieve a key organizational goal of connecting clients to full-time employment with above minimum-wage pay
Support the Career Center program as a low-barrier hub for residents of Our House and community members to access basic resources like food and hygiene items, receive referrals, engage with partners and volunteers, and attend scheduled programming
Ensure that all Career Center clients are treated with respect and that the Career Center maintains an environment that is inclusive, trauma-informed, and safe for all people
Develop and implement innovative programming in the Career Center, including orientations, referrals, service delivery, and follow up services built on best practices in the workforce field, client feedback and team collaboration
Oversee the Our House Job Training Program and ensure that Career Center services are responsive to the needs of clients who experience high barriers to employment, including criminal backgrounds, physical or mental disabilities, or limited work experience
Oversee the Our House Resource Hotline and ensure the Career Center team provides quality over-the-phone support and triage to a large volume of callers each month
Build relationships with local employers who hire Our House clients by doing outreach, hosting hiring events, recognizing employers and providing job retention support
Grow relationships with volunteers and partners to provide services to Career Center clients in areas of job skills, employment, finances, and adult education
Uphold a high standard of data quality and tracking in the Career Center, including gathering client information and tracking client success in the Our House database
Work with the Development team to ensure compliance with grant requirements, and grant reporting, and that client files are properly kept
Collaborate with all other Our House programs—Our Club, Bright Beginnings, Housing, Mental Health, Stability Program—to provide holistic, wrap-around and coordinated services to residents and community members served by Our House
Attend weekly Staffing Meetings and provide support to the Career Center team in responding to challenging client situations or crisis management
Attend training, professional development, and community meetings relating to workforce development, homeless and social services, and create and find training opportunities for the Career Center team that improve quality of programming
Serve as representative of the Career Center and participate in fundraising events, tours, meetings with current or potential funders, thank you letters to supporters, assistance with grants, identification of needs, and communication of relevant stories
Actively engage and energize Our House staff members, volunteers, partnering organizations, donors, and grant funders at Our House
Conduct other duties as assigned to fulfill Our House’s mission
What You’ll Bring
At least three years’ experience working in a leadership position in a program or organization serving high risk individuals
Ability to work effectively with diverse staff, clients, and community members
Ability to implement and supervise a positive learning environment while incorporating academic enrichment programming
Experience with conflict resolution and/or crisis management
Strong written and verbal communication skills; a persuasive and passionate communicator with excellent interpersonal and multidisciplinary project skills
Action-oriented, entrepreneurial, adaptable, and innovative approach to planning
Ability to work effectively in collaboration with diverse groups of people
Passion, idealism, integrity, positive attitude, mission-driven, and self-directed
Requirements
Bachelor’s degree required
Must possess a valid driver’s license and vehicle to use in performance of job. Position requires some travel within Central Arkansas.
Must be able to pass criminal background checks, child and adult maltreatment registry checks, sex offender registry checks, and a pre-employment drug screen
CPR / First Aid certified within 90 days of employment
Must be able to lift 30lbs
Benefits & Perks
Visit our
careers page for more information on benefits and perks!
Our House is a drug-free workplace.
Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.

Employment type
Full-Time Salary

Work arrangement
No