Operations Administrator

Job Summary:
Company: Cuffe and Taylor
Department: Operations
Location: Preston, London (UK)
Reports to: Senior Event Manager
Working Hours: Full time, 09:00am – 17:00pm, 40 hours per week with extra weekend working throughout festival season onsite. Some travel required.
Job Type: Permanent
Role Description
Cuffe & Taylor is one of the UK’s leading live music, theatre and entertainment promoters, delivering major concerts, festivals and tours across the UK and internationally.
The company has worked with some of the world’s biggest artists, including Diana Ross, Lionel Richie, Britney Spears, Kylie, Lewis Capaldi, Sam Fender, Stevie Wonder, Justin Timberlake, Noah Kahan, Alanis Morissette, Robbie Williams, Richard Ashcroft, Becky Hill, Biffy Clyro and Fatboy Slim.
Its extensive outdoor portfolio includes Lytham Festival, Blackweir, Live at Powderham, Scarborough Open Air Theatre, Live at The Piece Hall, Blenheim Palace Festival, Bedford Summer Sessions, Depot Live at Cardiff Castle, Forest Live and Live at Lincoln Castle.
Cuffe & Taylor also operates a successful UK and international theatre touring division, programming thousands of performances across live entertainment, podcasts, screen-to-stage adaptations and musical theatre. In 2023, its original production Hey Duggee – The Live Theatre Show won the Olivier Award for Best Family Show.
The Operations Administrator will be a key member of the Operations team, supporting the Event Managers in the planning and delivery of festivals, concerts and tours. The role covers the administrative and logistical side of events, including procurement, accreditation, accommodation, bookings and event documentation, while working closely with the Finance, Ticketing, Marketing and Production and Artist Liaison teams.
We are looking for someone with excellent organisational, administrative and communication skills and a keen eye for detail, who can manage multiple deadlines in a fast-paced live events environment. Experience in event administration, coordination or procurement would be advantageous, particularly within live music, festivals or touring. Flexibility and a willingness to travel and work on site, including evenings and weekends, will be essential.
What it’s like to work in the Team
Cuffe & Taylor is made up of a diverse group of individuals, but we all share the same passion for putting our employees first. We have a fun atmosphere within the team, which helps us maintain an open, approachable department, which can partner and build genuinely authentic and valuable relationships with our employees and leaders. We are committed to working as a team and so support each other to achieve wins.
Who you are
Competencies / Skills / Knowledge / Experience
Essential
Ability to work efficiently under pressure and tight deadlines
Excellent organisational and administrative skills
Previous event experience
Excellent IT skills including Microsoft Office, Excel and Adobe
Excellent formatting skills
Excellent attention to detail
Excellent communication skills
Desirable
Experience in procurement
Experience with Monday.com, Jotform or Pleo
Experience on Zendesk
Knowledge of live music industry
Behaviours
The following attributes determine how the role will be carried out and are required to be a success
Extremely well organised and self-motivated
High level of integrity and discretion
Flexibility
Maturity and level-headedness
Proactive approach to problem solving
What the role includes
Work closely with the Event Manager to deliver events and festivals, collaborating with the Ticketing, Marketing, Finance and Promoter teams
Manage procurement documentation, including quote trackers (Jotform, Monday.com) and comparisons, to support informed procurement decisions
Manage the supplier contracting process
Liaise regularly with site management teams to understand all aspects of each event
Book and negotiate hotels and accommodation throughout the year
Run end-to-end staff and customer accreditation
Manage the accommodation and catering budgets, reporting costs accurately to the Event Manager and Finance
Reconcile expenses on Concur and Pleo
Keep all documentation organised and filed correctly
Manage diaries and fortnightly event calls, taking notes and tracking actions
Provide Cuffe & Taylor and wider teams with all show information, including staff handbooks
Book and manage promoter reps and freelancers across festivals and theatre tours
The main contact for charity partners and volunteers before and during shows
Manage the resident information process, drafting letters and coordinating distribution and working on site with the resident liaison team
Respond to customer emails in Zendesk and produce event FAQs and customer information
Organisation of the warehouse and delivery of items to site such as office equipment and artist liaison items.
Management of the promoter office on site
Support the Live Nation Sustainability Team with tasks and data
Work on site at events and festivals, including evenings and weekends
Undertake ad hoc tasks as required
Equal Opportunities
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
The Company
Cuffe and Taylor is part of Live Nation Entertainment which is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.
APPLICATION DEADLINE: Monday 26th October 2026. We reserve the right to close applications at any time.
#CuffeandTaylor
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.