Customer Service Coordinator

Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Are you a master of multitasking with a passion for delivering exceptional service? Step into a pivotal role where your coordination skills keep our field operations running smoothly and our customers smiling.
What we offer
Competitive Salary: Reflecting your skills and experience
Generous Leave: 25 days annual leave (pro-rated in hours)
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
Coordinating engineer appointments and managing dynamic diaries
Communicating with customers via phone and email to confirm schedules and resolve queries
Ordering parts, securing purchase orders, and completing permits
Navigating multiple customer portals and internal systems
Collaborating with Service Managers to optimize engineer productivity
Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
Supporting KPIs and reporting to the Planning Team Manager
What We Look For
Must-Haves:
At least 1 year of customer service experience
Excellent communication skills—written and verbal
Strong multitasking and time management abilities
High attention to detail and urgency
Confident decision-making and problem-solving skills
Proficiency in using multiple PC applications
Nice-to-Haves:
Experience with GANT-based planning or dispatch software
Familiarity with processing invoices and purchase orders
Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
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