Chief Technology and Information Officer

Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY
The Chief Technology and Information Officer (CTIO) provides enterprise leadership and strategic direction for technology, information systems, data, cybersecurity and digital capabilities across The Salvation Army Canada and Bermuda Territory.
As a senior organizational leader, the CTIO ensures technology strategy and investment support The Salvation Army’s mission, strategic priorities and operational needs. The role is accountable for technology, cybersecurity and resilience, enterprise systems, data and digital capability, technology operations, vendor partnerships, financial stewardship and the ongoing development of a high-performing technology function.
Working across a large, geographically dispersed and decentralized organization, the CTIO builds trusted relationships with leaders and stakeholders, balances enterprise consistency with operational realities, and drives technology adoption and organizational efficiencies in a way that reflects The Salvation Army’s mission, values and culture.
ACCOUNTABILITIES
Mission, Culture and Organizational Leadership
Authentically lead in alignment with The Salvation Army’s mission, vision, values, Christian identity and spiritual foundations, recognizing that its social and community services are expressions of its higher purpose to share the love of Jesus Christ, meet human needs and be a transforming influence in communities.
Ensure technology strategy, investment and decision-making ultimately enable people, ministry and services to advance the mission.
Contribute as an enterprise leader to organizational strategy, priorities and decisions beyond the technology portfolio.
Balance enterprise standards and priorities with legitimate operational, geographic and ministry-specific needs.
Executive and People Leadership
Build and lead a high-performing technology leadership team with clear accountability, a service-oriented culture, strong succession and workforce planning, and the appropriate balance of internal and external capability.
Provide strategic advice to senior leadership, translating complex technology, cybersecurity, data and digital issues into clear organizational choices, risks, opportunities and investment decisions.
Lead significant organizational change associated with technology transformation, recognizing that successful adoption depends on people, process, culture and technology.
Build strong relationships with operational leaders and users to understand needs and continuously improve technology effectiveness.
Model strong stewardship, integrity and accountability in leadership and decision-making.
Enterprise Technology Strategy
Develop and execute a multi-year enterprise technology strategy aligned with organizational priorities and mission.
Stabilize and simplify the technology environment, strengthening reliability, integration, interoperability and sustainable adoption.
Optimize existing technology platforms and investments before introducing new solutions.
Improve connectivity and interoperability between systems to create a more seamless technology and user environment.
Establish technology roadmaps, portfolio governance and prioritization that sequence investments appropriately and balance innovation, affordability, risk, organizational readiness and capacity.
Lead targeted modernization and transformation where it creates clear organizational value, while assessing emerging technologies thoughtfully.
Oversee the technology project and investment portfolio, ensuring appropriate governance, stakeholder engagement and benefits realization.
Cybersecurity, Data and Technology Risk
Provide executive oversight of cybersecurity, information security, privacy, technology risk and resilience.
Ensure appropriate controls, governance and compliance are in place to protect organizational information, systems and technology assets.
Maintain effective disaster recovery, business continuity and technology resilience capabilities.
Ensure security, privacy, data protection and risk considerations are embedded in technology investments, vendor relationships and emerging technology adoption.
Technology Operations and Service Delivery
Ensure reliable, secure, responsive and cost-effective delivery of enterprise applications, infrastructure, networks, cloud services, end-user technology and service management.
Establish service standards, performance measures and continuous improvement practices that strengthen user experience and technology effectiveness.
Maintain an enterprise technology architecture that supports integration, scalability, security and future organizational requirements.
Financial, Vendor and Investment Stewardship – Money, Sourcing and Commercial Discipline
Lead technology operating and capital budgets and multi-year investment planning, ensuring investments demonstrate strategic value, affordability and sustainability.
Oversee business cases, cost-benefit analysis and benefits realization for significant technology investments.
Establish effective sourcing strategies and lead strategic vendor relationships, contract performance and commercial negotiations.
Drive cost effectiveness through technology simplification, optimization, disciplined sourcing and effective management of technology assets and services.
Strategic Business Enablement, Data and Artificial Intelligence
Connect technology, data and digital priorities directly to organizational strategy, mission outcomes, service delivery and measurable value.
Act as an enterprise integrator across ministries, functions and geographies, using technology and data to simplify processes, strengthen service delivery and improve decision-making.
Lead enterprise data strategy, governance, stewardship, quality, analytics and reporting to enable trusted and actionable information.
Establish and oversee responsible AI and automation governance, ensuring use cases are mission-aligned, secure, ethical, legally compliant, operationally practical and supported by appropriate human oversight.
Establish governance and performance measures that allow senior leaders to monitor technology value, data maturity, digital adoption and AI readiness.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
Mission and Organizational Alignment
Demonstrated alignment with and ability to authentically lead within The Salvation Army’s mission, values and Christian foundations.
Demonstrated understanding that The Salvation Army’s social and community services are expressions of a broader mission to share the love of Jesus Christ, meet human needs and be a transforming influence in communities.
Ability to operate effectively within a large, complex, values-based and decentralized organization.
Demonstrated commitment to ethical leadership, stewardship, collaboration and service.
Education and Qualifications
Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, Engineering or a related discipline is required.
Master’s degree in Business Administration, Technology, Information Systems or a related field may be considered an asset.
Relevant executive technology, cybersecurity, enterprise architecture, governance or program management certifications may be an asset.
An equivalent combination of education and significant relevant executive experience may be considered.
Experience and Knowledge
Significant progressive leadership experience in technology, information systems, digital or related discipline, including substantial senior executive or enterprise leadership experience.
Demonstrated success developing and executing enterprise technology strategies and leading transformation or modernization.
Experience leading technology within a large, complex, multi-site and/or geographically dispersed organization.
Broad executive-level understanding of enterprise applications, infrastructure, cloud, cybersecurity, data, integration, digital capability and technology operations.
Demonstrated experience overseeing cybersecurity, technology risk, resilience and business continuity.
Experience with enterprise data governance, analytics and emerging technologies, including arti