Hire Controller

Job Description
You will assist in the smooth and efficient day to day running a busy Hire Desk function within one of our most successful depots, including the managing of orders, along with planning transport delivery and collections. The Hire Controller will provide a stand out customer service to both internal and external customers and is a key role within the team.
Your areas of influence are to :
Ensure that customer service standards are maintained to a high standard by providing prompt, professional and courteous support during every interaction
Manage and respond to hire enquiries promptly and efficiently, ensuring that customer needs are accurately assessed and addressed
Actively promote products and services by up selling initiatives maximising revenue opportunities
Communicate sales leads to the Area Sales or Depot Manager, and ensure that accurate quotations are issued to customers upon request
Ensure that we offer an efficient and cost-effective delivery/collection service through the day-to-day management of transport
Monitor the accuracy of all orders inputted into the systems, ensuring that details are correct and complete to minimize errors and ensure accurate processing
Ensure procedure manual compliance including audit compliance
Consistently meet or exceed depot KPIs by driving efficiency, and ensuring alignment with Company goals
To liaise and communicate effectively with all levels of staff, ensuring clear, consistent and timely information
To create, input, maintain and archive electronic files
Represent the Company by embodying and promoting the Company’s values and behaviours.
This is an exciting and engaging role and a great stepping stone into developing your career with us.
To be successful we need you to be:
a great, effective communicator with internal and external customers
have an eye for detail with strong organisational skills
adaptable and resilient to an ever-changing events and industrial environment
self-motivated (of course!) and can show time management capability
proficient PC skills
Desirable, but not essential, is as you would expect, namely a willingness to learn and:
Knowledge of Power Generation rental market.
Knowledge of Hire Desk Function
Transport Management
At CES Power, we value teamwork, commitment and great customer service.
If you are organised, proactive and ready to join us as a Hire Controller, we would love to hear from you.
Apply today and become part of the CES Power team!

Employment type
Full-Time

Work arrangement
No