Senior Manager, Program Management (Hybrid Kennesaw, GA)

Overview:
At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.
Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.
You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.
Come make an impact every day at Zebra.
What We're Looking For:
Zebra’s Senior Manager of Program Management within Professional Services is responsible for leading the successful delivery of Zebra solutions for clients by directly and indirectly managing program management, implementation, client stakeholders, and cross-functional teams. This role oversees multiple client-facing projects and programs, ensuring project scope, schedule, budget, quality, and business outcomes are achieved while coordinating across Zebra teams and client stakeholders. As a Senior Manager of Program Management, you will manage complex implementation portfolios, engage with multiple client counterparts, build trusted relationships with client Director, VP, and some C-suite stakeholders, communicate risks and progress clearly, and ensure teams deliver high-quality professional services outcomes. You will also be responsible for the professional development and success of your team members.
Must reside in the US, within a drivable distance to Kennesaw, GA with the ability to work a hybrid (3 days in office, 2 days remote) from that office. ~ 25% travel (mix of domestic and international to be expected)
Essential Duties and Responsibilities:
• Functional Leadership of Program/Project management teams with direct supervision of one or more direct reports. Independently drive team growth and development plans and supports individual's execution & development activities such as training, mentorships, and guiding growth opportunities.
• Responsible for the execution of multiple moderate to large scope Professional Services implementation projects and client programs, including complex engagements with cross-functional Zebra teams, delivery resources, partners, and client stakeholders across multiple locations and support achieving desired margins.
• Uses and makes improvement recommendations to established tools, approaches/methodologies, and templates to guide and document the plan and communicate it to the team.
• Responsible for all aspects of program planning and execution fully autonomously.
• Organizes cross-functional and client-facing implementation activities, ensuring project completion on schedule, within budget, and aligned to agreed scope and outcomes. Owns regular meeting coordination, facilitation, executive status reporting, and documentation of progress, risks, decisions, and action items.
• Operates cross-functionally and externally with clients to identify and execute solutions to unclearly defined complex, portfolio-level implementation and delivery challenges.
• Balances client scope, schedule, budget, resource, change control, and business outcome considerations to ensure implementation objectives and Professional Services commitments are achieved.
• Assumes self and team accountability for program success. Executes and enables strategic cross-functional improvements. Assumes self and indirect project team’s accountability for program success against the objectives.
• Prepare and influentially present project status, risks, escalations, recommendations, and business outcomes to senior-level Zebra audiences as well as client executive stakeholders, including Director, VP, and C-suite leaders.
• Independently engages additional Zebra, partner, and client resources as needed to address obstacles, escalations, delays, and dependency gaps. Proactively provides recommendations for issue resolution and adjusts the implementation plan as risks or client priorities change.
• Establishes operational objectives and delegates assignments to achieve business results.
• Demonstrates advanced knowledge of all PM techniques. Utilizes PM tools & techniques in scheduling & staffing plans with an understanding of task duration and dependencies.
• Develops comprehensive risk management plans.
• Demonstrates advanced knowledge of Professional Services delivery, implementation methodologies, client onboarding, solution deployment, adoption planning, and post-implementation transition activities.
• Builds and maintains strong working relationships with multiple client counterparts across business, technology, operations, and executive functions; manages expectations, aligns priorities, and fosters trust throughout the project lifecycle.
• Leads executive-level client communications, including steering committee preparation, escalation management, decision facilitation, and relationship-building with client VP- and C-suite stakeholders.
• Partner with Sales, Presales, Solution Architecture, and Professional Services leadership to support opportunity qualification, solution scoping, implementation approach definition, and services estimation for prospective client engagements.
• Contribute to proposal, statement of work, and pricing discussions by providing delivery assumptions, resource considerations, project timeline inputs, implementation risks, and Professional Services recommendations.
• Participate in client-facing sales and presales meetings as needed to explain delivery methodology, validate implementation feasibility, address services-related questions, and help position Zebra’s Professional Services capabilities.
• Demonstrates ability to navigate complex problems and overcome ambiguity with limited manager oversight.
• Identify, recommend, and implement process improvements.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.
Minimum Requirements:
1. Bachelor’s degree required
2. 12+ years’ experience in program/project management, Professional Services delivery, SaaS implementations, or related customer-facing transformation roles
3. 3-5 + years’ experience in a direct people leadership role
4. Must reside in the US, within a drivable distance to Kennesaw, GA with the ability to work a hybrid (3 days in office, 2 days remote) from that office. ~ 25% travel (mix of domestic and international to be expected)
Preferred Qualifications:
· MBA
· Effective in presenting, communicating, influencing, and facilitating across peers, direct reports, internal executive audiences, client counterparts, and clients including Director, and VP level stakeholders.
· Demonstrated ability to manage multiple concurrent client implementations, build strong client relationships, navigate competing priorities across client organizations, and drive alignment among business, engineering/product, operational, and executive stakeholders.
· Proficient in Project Management and Microsoft tools.
· Comfortable and experienced in delegating and requesting follow-up.
· Licenses/Certifications, special qualifications: PMP/PgMP certification preferred
Equal Opportunity Employer:
Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com.
Know Your Rights:
https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Conozca sus Derechos:
https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at workplace.accommodations@zebra.com .
Pay Range:
$156,960.00 - $235,440.00 Annual
Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 20% of base pay, in accordance wit