Associate (Regional) Manager, Field Service (Great Lakes)

Work Flexibility: Remote
Regional Manager, Field Service
As a Regional Manager, you will lead a team of Field Service Technicians responsible for supporting and maintaining our Neptune, Dockers, and SCOPIS technologies. You’ll focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality experience for our customers.
You’ll partner closely with Sales, ProCare, and service partners while using data and operational insights to improve performance and support a growing business.
What You Will Do:
Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth
Manage key service and performance metrics across the internal team and authorized service providers
Use data and analytics to identify trends, drive business insights, and support informed decision-making
Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience
Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience
Support vendor and authorized service provider relationships across the region
Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities
Location:
Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.
What You Need
Required:
Bachelor’s degree
6+ years of relevant professional experience
Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems
Experience using data, metrics, and reporting to evaluate performance and support business decisions
Strong communication and cross-functional partnership skills
Preferred:
2+ years of people leadership experience
Vendor or third-party service provider management experience
United States of America Pay Ranges:
USN: $89,300 - $148,800 USD Annual
US5: $93,800 - $156,200 USD Annual
US10: $98,200 - $163,700 USD Annual
US15: $102,700 - $171,100 USD Annual
US20: $107,200 - $178,600 USD Annual
US30: $116,100 - $193,400 USD Annual
View the U.S. work location and transparency guide to find the pay range for your location.
Travel Percentage: 30%
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.
Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.