Information Technology Help Desk Technician

Company Description Attitude IT is a technology services provider that has supported businesses across Ontario since 2003, with a strong focus on security-conscious professional organizations. The company helps Ontario businesses keep their IT systems running smoothly, minimizing disruptions that can impact overall operations. Attitude IT specializes in high-quality technical support, guiding clients to meet cybersecurity standards and data compliance requirements. Team members work closely with customers to realign their IT environments, ensuring stable, secure, and efficient technology performance.
Role Description The Information Technology Help Desk Technician is a full-time, remote role responsible for providing first-line technical support to Attitude IT clients. Day-to-day tasks include responding to help desk tickets, diagnosing and resolving hardware and software issues, and supporting desktop computers, printers, and peripheral devices. The technician will assist users with connectivity problems, application errors, and basic cybersecurity-related questions, escalating complex issues when needed. The role also involves documenting solutions, maintaining accurate records of support activities, and contributing to continuous improvement of help desk procedures to ensure reliable, secure IT operations for clients.
Qualifications
Strong Technical Support and Help Desk Support skills, including experience with ticketing systems and remote assistance tools.
Hands-on experience with Desktop Computers, operating systems (e.g., Windows, macOS), and common business applications.
Proficient Troubleshooting abilities for hardware, software, and network connectivity issues.
Printer Support skills, including installation, configuration, and resolving print-related problems.
Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN) and cybersecurity best practices.
Clear, professional communication skills and a customer-focused approach to service.
Ability to work independently in a remote environment, manage priorities, and meet response-time expectations.
Relevant certification such as CompTIA A+, Network+, or equivalent experience is an asset.
Must have prior experience with a managed service provider in Ontario. This is not an entry level position, pay structure is reflected to industry standards.

Work arrangement
Yes