Patient Referral Specialist

Patient Referral Specialist – Outpatient Therapy Clinic
Independence, IA | Full-Time
Schedule: Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office
Pay: $17–$20/hr (based on experience)
A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.
An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you.
What You’ll Do
Referrals & Insurance
Process new patient referrals and schedule patients promptly with the right therapist
Verify insurance coverage and obtain prior authorizations when required
Give new patients the correct paperwork and walk them through what’s needed before their first visit
Audit and track patient files so records are complete before closing
Front Office
Answer phones and respond promptly to patients, therapists and vendors
Check patients in and out, collect copays and manage therapist schedules
Keep the clinic HIPAA-compliant and welcoming
Office Support
Order supplies and keep office equipment maintained
Handle mail and mailings, such as birthday and recruitment cards
Copying, typing and other admin support as needed
What We’re Looking For
Required
High school diploma or equivalent
1–2 years of office or administrative experience
Comfortable with email, Word, Excel and learning new software
Detail-oriented, organized, and friendly on the phone and in person
Handles high volume and interruptions, and prioritizes without close supervision
Preferred
Medical, dental or therapy office experience
Insurance verification or prior authorization experience
Benefits
Medical, dental and vision insurance
401(k)
PTO and personal days
Continuing education
Weekday daytime hours with flexibility — no nights or weekends
Therapist-owned and therapist-managed — leaders who understand patient care
Local clinic team supported by our home office

Employment type
Full-Time

Work arrangement
No