Manager Recruitment

Company Description Globiva is one of India’s fastest growing Business Process Management (BPM) companies, dedicated to delivering outstanding customer experiences for clients across industries. Since starting operations in 2018, Globiva has expanded to 5000+ team members supporting over 40 customers from delivery centers in Gurugram, Bengaluru, and Kolkata. The organization is built on the core principles of Employee First, Value Delivery, and Customer Focus, enabling a flexible and agile work environment. Globiva provides solutions in customer interaction, content curation, and finance & accounting, combining domain expertise with automation and RPA to drive efficiency and quality. Candidates joining Globiva can expect a dynamic workplace focused on growth, performance, and client success.
Role Description This full-time, on-site Manager Recruitment role is based in Gurugram. The Manager Recruitment is responsible for leading end-to-end hiring processes, including workforce planning, sourcing, screening, interviewing, and onboarding for multiple functions and levels. The role involves collaborating with business leaders to understand hiring needs, designing effective recruitment strategies, and ensuring timely fulfillment of requirements while maintaining high-quality standards. The Manager Recruitment will manage recruitment teams and vendors, optimize recruitment metrics, and ensure adherence to company policies and inclusive hiring practices. Day-to-day tasks include monitoring pipelines, conducting data-driven reviews, improving candidate experience, and contributing to employer branding initiatives to support Globiva’s rapid growth.
Qualifications
Strong expertise in end-to-end recruitment, including sourcing, screening, interviewing, selection, and offer management.
Experience managing high-volume hiring in BPM/BPO or similar fast-paced environments, preferably with leadership or managerial responsibilities.
Ability to build and manage stakeholder relationships, collaborate with business and HR teams, and align recruitment with organizational goals.
Proficiency in using applicant tracking systems (ATS), recruitment platforms, and MS Office tools for reporting and analytics.
Excellent communication, negotiation, and interpersonal skills, with a focus on candidate experience and inclusive hiring practices.
Proven capability in data-driven decision-making, including tracking recruitment metrics and improving processes for efficiency and quality.
Bachelor’s degree in Human Resources, Business, or a related field; a postgraduate qualification or specialized HR certification is an advantage.
Understanding of local labor laws and compliance requirements, and ability to handle sensitive information with confidentiality and professionalism.

Work arrangement
No