LVR Representative I

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
Job Description
Key Responsibilities May Include:
Operate a CHEP-owned box truck (or similar equipment) in full compliance with safety regulations and CHEP standards.
Execute efficient delivery and collection of pallets and other assets at designated locations
Document and report findings on site conditions and recovery challenges, ensuring accuracy and timely updates to internal systems.
Collaborate with team members to develop and implement improved processes, focusing on key performance areas within LVR operations.
Low Volume Recovery Representative (LVR Representative)
Position Purpose
The CHEP LVR Representative will be responsible for executing multiple less-than-truckload deliveries and collections daily. They will be responsible for route and volume optimization through the development of customer and internal support partnerships. They will be actively involved in the development and implementation of key growth components of the CHEP LVR (Low Volume Recovery) Program. This will include partnering with multiple internal functions, building, and executing project plans as well as leading teammates through training of new processes.
Daily Reporting Location
5704 N Seminary Rd, Edinburg, TX 78541
Scope
Number of Countries: 1
Number of Locations: 100+ Customer Locations
Major/Key Accountabilities
Operate a CHEP owned box truck (or similar equipment) in compliance with all DOT (Department of Transportation) Regulations and CHEP Safety requirements
Execute deliveries and collection of empty pallets (and possibly other assets) at locations provided by CHEP as efficiently as possible
Work with local customers on program compliance to drive efficiencies and increase collection volumes
Document all delivery and collection data (times, mileages, volumes, customer comments, etc.) and communicate to CHEP LVR support personnel
Visit potential collection locations to explain the CHEP LVR Program, gather data/information with the goal being adding locations to the Program’s customer base
Develop, communicate, and implement improved processes focusing on key performance areas within the LVR operations
Partner with internal resources to build and execute project plans
Serve as a resource and trainer for LVR Representatives on key performance areas
Measures
DOT & Safety Compliance
On Time Performance/Customer Service Levels
Operational Cost Optimization
Total Pallets Delivered/Collected
Customer/Location Growth
LVR Program Cost Performance
Authority/ Decision Making
Customer Issue Resolution
Delivery/Collection Prioritization
Working Autonomously
Working within a Matrix Environment
Key contacts
Internal:
Asset Recovery Reps
LVR Coordinators
Customer Service Field Reps
Service Center/Operations Supervisors, Clerks and Managers
External:
Key Retail & Manufacturing Customers (Local level)
NPDs (Local level)
Potential Customers (Local Level)
Qualifications
Willing to lift 65 lbs. on a regular basis
Must have a clean driving record
Must be able to obtain and maintain a DOT medical card with no restrictions
Able to execute and optimize provided delivery/collection routes
Strong communication skills
On-the-fly Problem Solving
Comfortable working autonomously
Able to develop relationships with new customers
Strong Analytical skills
Able to lead peers
Experience
Multi-stop driving
DOT & Safety Compliance Ownership
Route Optimization/Management
Local Customer Relationship Building
Front line operations leadership
New Customer Development (Desired)
Skill