Program Manager

Company Overview
Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customers have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics, and global support services.
Responsibilities
Support the Recruitment Manager and Governance Manager in key operational aspects of the site selection process including project setup, site access and due diligence, data management, project research, and schedule and transition support.
Own project controls data gathering and reporting to internal teams including data management around vendor on-boarding, purchase order support and troubleshooting, project entity formation and budget and accounting forecasting and coordination.
Support the team in creating scalable processes and tracking progress towards on-time delivery of projects/tasks by supporting standard results & improvements/enhancements programs using Agile, Scrum, Lean/Six-Sigma methodology.
Supporting new onboarding efforts including working with client leads to determine resourcing needs, using new tools/bots to drive follow ups, determining required tool/access suite, managing access & document sharing.
Coordinate across cross-functional teams for collaboration and address and resolve partner queries.
Run & review KPI reports, SLA reports & Sales Invoice reports for Service delivery team.
Skillset Required
Bachelor’s degree in computer science, business, or similar field.
Information Technology Infrastructure Library (ITIL) certification.
Capable of managing high pressure and short timelines.
Ability to multitask and adapt to changing priorities.
Training in technical writing or experience in basic statistics, accounting, or a similar field.
Experience & Qualifications
8-10 yrs. of enterprise IT infrastructure or equivalent work experience.
Firm understanding of industry best practices.
Strong spreadsheet and presentation skills.
Strong analytical and organizational skills.
Ability to calculate program management statistics like mathematical averages and percentages.
Ability to work independently and with a team.
Ability to adapt to changing technology.
Excellent communication skills
Should be adaptable to different shifts

Work arrangement
No