Junior IT Support Specialist  

Junior IT Support Specialist
Songtradr Amsterdam
VACANCY: FULL-TIME
Company Profile
Songtradr is the world’s largest B2B music technology company, offering end-to-end music licensing, rights management, and direct-to-fan solutions. Through strategic acquisitions like MassiveMusic and Bandcamp, Songtradr empowers music creators and enables brands to connect with audiences through the power of music.
Learn more at
www.songtradr.com.
Job Description
We are looking for a Junior IT Support Specialist to join our global IT & Security team. This role is a key contributor to Songtradr’s day-to-day technology operations, acting as the first point of contact for employee IT support and ensuring our devices, systems, and workplace technology operate reliably and securely.
Reporting into the IT function, this role focuses on hands-on support delivery, incident resolution, and execution of established IT processes, while contributing to continuous improvement across tools, documentation, and employee experience. This position is ideal for someone who enjoys solving problems, supporting people, and growing their technical capability in a modern, SaaS-driven environment.
You don't need years of experience, you need curiosity, a genuine interest in technology, and the willingness to learn. We'll teach you the rest.
Main Job Duties
Your role would include, but not be limited to the following:
IT Support & Service Delivery
Act as the first point of contact for IT support requests via HaloITSM
Provide timely, professional support for hardware, software, and access-related issues
Troubleshoot and resolve desktop, laptop, peripheral, and basic networking issues
Escalate incidents appropriately when issues require higher-level investigation
Device & Endpoint Support
Configure, deploy, and maintain laptops, desktops, and peripherals
Install and support authorized software and operating systems
Ensure devices are maintained in a secure and operational state through updates and patches
Support meeting room technology, phones, and collaboration tools
User & Access Support
Assist with onboarding and offboarding activities, including device setup and account provisioning
Administer changes to individual and group user permissions under defined processes
Support user lifecycle activities in collaboration with IT and People Operations
Execute approved access requests under supervision, following documented procedures
Asset & Inventory Management
Maintain accurate inventory of IT assets including laptops, peripherals, and licenses
Support device lifecycle activities such as replacements, upgrades, and returns
Process & Documentation
Follow documented IT procedures and support workflows
Contribute to the creation and maintenance of IT documentation and knowledge base articles
Identify recurring issues and suggest improvements to tools, processes, or documentation
Project Support
Participate in planned IT projects such as system upgrades, office technology improvements, and tool rollouts
Assist senior team members with operational initiatives as required
Desired Skills & Experience
Some exposure to IT support, helpdesk, or a customer-facing technical role — this can include internships, apprenticeships, study, or hands-on personal projects
Strong customer service mindset with clear, professional communication skills
Comfortable using macOS and Windows; willing to learn to support both
Familiarity with SaaS-based tools and modern workplace technology
Ability to follow structured processes while adapting to new situations
Strong organizational skills and attention to detail
A proactive approach to learning and improving how things work
Working proficiency in English; Dutch is a plus but not required
Nice to Have
Basic understanding of identity, access, or device management concepts
Any relevant certification or coursework (CompTIA A+, Google Workspace, Microsoft Fundamentals, or similar)
Experience with scripting or automation, however basic
What You'll Learn
This is a role designed to grow into. You'll work alongside experienced specialists who'll support you day to day, with structured onboarding and time set aside for learning. Over your first year you'll build hands-on experience with:
Google Workspace and Microsoft 365 administration
Identity and access management, including SSO and multi-factor authentication
Device management and endpoint security across macOS and Windows
ITSM practice and service management in HaloITSM
The security and compliance side of IT, including our work toward ISO 27001 and SOC 2
There's a clear path from here toward specialising in systems administration or security.
Personal Attributes
You enjoy helping others and take pride in delivering great support
You are reliable, organized, and solutions-oriented
You communicate clearly with both technical and non-technical users
You are comfortable working independently while collaborating with a wider team
You are curious and motivated to grow your technical skills over time
Our Three Core Values
Lead with Music
It’s our compass and our passion. We champion creativity by putting artists, brands and fans first, balancing artistic integrity with bold commercial ambition.

Employment type
Full-Time

Work arrangement
No