Product Manager - Customer

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
The Product Development team plays a pivotal role in delivering the overall consumer and customer digital experience underpinning the Rightmove business. We recognise that to deliver the best products and features for our customers and consumers we need to work together effectively as a healthy, high performing team. We work collaboratively across a mix of product and centralised teams, together working towards Rightmove's strategy.
Joining the Agent Select Platforms team, you'll be a key part of building the foundations that power how agent reputation works across Rightmove. Agent Select is a new strategic initiative, and your team owns the domain capabilities, data, and third-party integrations that every reputation-facing experience — from Find Agent to Agent Select's consumer and partner tools — is built on. You'll work closely with the Agent Select Experience team, engineering, and Customer Experience to make sure the platform is reliable, well-governed, and fit to scale as the reviews and reputation programme grows.
A Typical Week as a Product Manager Might Involve :
Working with the Senior Product Manager and Head of Product to help shape the strategic direction, vision and objectives for Agent Select Platforms, based on clear rationale, analysis and insights
Owning the roadmap for the core platform that underpins reputation features across Rightmove, balancing the needs of multiple internal teams who build on top of it
Maintaining a backlog of platform improvements, clearly describing how they support our overall business goals, and working with the Senior Product Manager and Head of Product to prioritise these alongside wider domain and product function priorities
Leading the integration of third-party providers that strengthen the integrity and reliability of the reputation platform
Defining and monitoring platform health, SLAs and operational performance with third-party partners
Working closely with engineers and technical architects to understand technology limitations, trade-offs and development options for a platform that other teams rely on
Collaborating with the Agent Select Experience team and other domain teams to understand their needs and translate them into platform requirements
Being accountable for requirements definition and delivery of solutions across Rep Core, Back Office, and third-party integrations
We are looking for someone who:
Can lead product discovery, including for platform and infrastructure-style problems