Concierge Associate (Law Firm)

🔥 Hot Job Opportunity – Actively Hiring
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership
Schedule: Monday–Friday | 8:00 AM – 5:00 PM
Be the First Impression That Sets the Standard
If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace—delivering a warm, polished, and personalized experience for every guest, client, and colleague.
From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.
Why This Role Matters
This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.
What You’ll Do
Guest Experience & Reception
Welcome guests and employees with a professional, friendly, and engaging approach
Manage visitor registration, check-ins, and meeting coordination
Serve as the primary point of contact for front-of-office needs
Workplace Experience & Hospitality
Deliver personalized service by anticipating needs and accommodating special requests
Maintain a clean, organized, and welcoming reception and common areas
Conduct regular floor walks to ensure spaces are fully stocked and presentable
Coordination & Support
Collaborate with internal teams to ensure seamless service delivery
Support meeting room bookings, workplace requests, and guest services
Utilize workplace technology to manage requests efficiently
Experience Enhancement
Track guest preferences and create thoughtful, memorable interactions
Continuously look for ways to elevate the overall workplace experience
What You Bring
Strong communication and interpersonal skills
A genuine passion for hospitality and customer service
Ability to multitask and stay organized in a fast-paced environment
Confidence working independently and as part of a team
Proficiency with Microsoft Office and workplace technology
Qualifications
High school diploma or equivalent required
1–2+ years of experience in hospitality, concierge, or client-facing roles preferred
Strong organizational, time management, and problem-solving skills
Professional presence with a service-driven mindset
Physical Requirements
Ability to lift or move items up to 40–60 lbs. (with assistance)
Ability to stand, walk, bend, and remain active throughout the day
Manual dexterity to operate office and reception equipment
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
Pay Range
$20—$21 USD
WHAT WE OFFER
Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
Bonuses: Are available for employee and client referrals for current employees.
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North Amer