Client Service Account Manager - Payments - Associate (all genders)

This role supports Financial Institution clients across core payment rails and standards, including SEPA (SCT/SDD), TARGET2 / EURO1, SWIFT cross-border payments, and (depending on portfolio) USD wires (Fedwire/CHIPS). You will work with both legacy and ISO 20022 standards and message concepts (e.g., SWIFT MT as well as pacs.008 / pacs.009 / pacs.002 flows and acknowledgements).
As a Client Service Account Manager within our Payments team, you will be the “window” into JPMorganChase Payments for your clients and a key escalation point for day-to-day account and payment-related inquiries. You combine relationship management with hands-on problem solving: coordinating complex investigations, translating operational/technical topics into clear client communication, and driving service improvements over time. Please note: the first-round interview will be conducted in German.
Job responsibilities
Own the client experience across day-to-day Account and Payments servicing, developing a strong understanding of the client’s profile, operating model, and urgency drivers to anticipate needs.
Act as central point of contact for complex and time-sensitive payment topics across SEPA / TARGET2 / SWIFT , including status inquiries, investigations, repairs/rejects/returns, and amendment/cancellation requests; coordinate internal stakeholders to drive resolution and provide accurate, timely client updates.
Work confidently with ISO 20022 and payment message concepts, including interpreting common statuses and data elements (e.g., pacs messages and acknowledgements) and translating technology feedback.
Coordinate and/or execute account maintenance and setup-related tasks, such as account setup adjustments/changes, online channel access administration and authorized signer/mandate maintenance, in line with the firms governance and documentation requirements.
Lead regular Service Reviews (in person or remote), including preparation, agenda ownership, action tracking, and follow-through on jointly agreed actions.
Maintain an accurate “service temperature check” across your client portfolio, identify recurring issues (e.g., formatting drivers, cut-off impacts, scheme constraints), and drive remediation and education to improve client satisfaction.
Promote use of electronic tools and self-service capabilities to improve transparency and leverage efficiency.
Build strong internal partnerships with Sales, Operations, Product, Technology, Compliance/Sanctions, other lines of business, to identify/escalate potential risks associated.
Required qualifications, capabilities, and skills
Fluent German and English (spoken and written).
Client-facing experience in Payments / Transaction Banking / Cash Management (Client Service, Implementation, Operations-facing role, or similar).
Strong understanding of payment rails and flows such as SEPA, TARGET2/EURO1, and SWIFT cross-border payments (USD wires knowledge is a plus depending on portfolio).
Working knowledge of ISO 20022 concepts and familiarity with pacs message types (e.g., pacs.008/pacs.009/pacs.002) and/or SWIFT MT message flows.
Strong ownership and operational mindset: ability to manage multiple concurrent escalations, prioritize under pressure, and drive structured follow-up across internal teams.
Excellent communication skills and attention to detail, with the ability to provide clear, accurate client updates and stakeholder-ready summaries.
Preferred qualifications, capabilities, and skills
French or Italian is a plus.