Party Reference Data Service Desk Analyst

Party Reference Data is the engine behind our firm’s growth, cost savings, and regulatory success. We illuminate the journey of critical data, boost quality, cut through confusion, and drive transparency. By streamlining duplicated assets and sharing best practices, we empower smarter decisions across the business. The Party Reference Data Utility supports every line of business, managing data for clients, issuers, obligors, guarantors, counterparties, and exchanges. From onboarding to disposition, we keep party data at the core of every transaction—connecting parties to contracts, accounts, and deals, and powering the firm’s operations from start to finish.
As a Party Reference Data Service Desk in the Party Reference Data Utility, you will act as a primary point of contact (PoC) PRD end users/stakeholders for their data and functionality enquiries across multiple platforms (for e.g. Party Central, GEMS, RMS, etc.). The team collaborates with Reference Data Technology (RDT), Product Owners and Operations teams to analyze and resolve functional, data and technical issues raised by stakeholders.
Job Responsibilities
Serve as a subject matter expert on business processes, system functionality, and data content to resolve issues in Party Reference Data applications
Review and analyze issues to understand client needs, delivering timely and accurate resolutions
Collaborate with Technology, Operations, Product Owners, and Change Management teams to address and resolve issues
Lead daily production issue calls with Reference Data Technology and communicate updates to end users
Publish regular metrics, KPIs, and trend analyses for senior management, highlighting issue patterns and process improvements
Identify opportunities for automation and process optimization within service desk operations
Maintain and update knowledge bases, FAQs, and self-service resources to empower users and reduce repetitive inquiries
Support broader governance and analytics initiatives within the Reference Data space
Required Qualifications, Skills, and Capabilities
Bachelor’s degree and 3+ years of relevant experience in a financial services organization
Strong interpersonal and relationship-building skills
Solid analytical skills
Excellent verbal and written communication and presentation abilities
Exceptional attention to detail and ability to work independently
Demonstrated problem-solving and decision-making skills
Ability to perform effectively in a fast-paced environment with tight deadlines
Team player, adaptable to a changing environment
Preferred Qualifications, Skills, and Capabilities
Experience and knowledge of reference data
Experience with JIRA, MS Excel, MS SharePoint, Business Objects, and SQL
The working hours for this position are 11:00am-8:00pm EST.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.