Sales And Service Associate

Company Description Mahindra & Mahindra Financial Services Limited (Mahindra Finance), part of the Mahindra Group, is one of India's leading non-banking finance companies with a strong focus on rural and semi-urban markets. Serving over 10 million customers and managing assets under management of more than USD 11 billion, the company offers a wide range of financial products, including vehicle and tractor financing, fixed deposits, and SME loans. With over 1,369 offices, Mahindra Finance reaches customers in hundreds of thousands of villages and thousands of towns across India. It is the only Indian non-banking finance company listed on the Dow Jones Sustainability Index in the Emerging Market category (2019), reflecting its commitment to responsible business practices. Through its subsidiaries and joint ventures, Mahindra Finance also provides insurance broking, rural housing finance, mutual fund management, and vehicle financing in the US.
Role Description The Sales and Service Associate is a full-time, on-site role based in Chandigarh. This role involves engaging with customers to explain Mahindra Finance products and services, assisting with loan applications and documentation, and supporting customers through the approval and disbursement process. The associate will handle service requests, resolve queries, and ensure timely follow-up to maintain high levels of customer satisfaction. Daily tasks include maintaining accurate records, coordinating with internal teams for smooth operations, and contributing to sales targets through lead generation and cross-selling. The role also requires adherence to company policies, regulatory norms, and quality standards in all customer interactions.
Qualifications
Candidates should possess strong customer service, relationship management, and interpersonal skills.
Candidates should possess sales, negotiation, and cross-selling abilities to support business growth.
Candidates should possess basic financial understanding, numerical aptitude, and attention to detail for handling documentation and transactions.
Candidates should possess communication skills in English and local languages, along with clear and professional presentation abilities.
Candidates should possess proficiency in using computers, MS Office applications, and basic digital tools for data entry and reporting.
Relevant experience in retail lending, banking, or financial services is beneficial.
A graduation degree in any discipline from a recognized institution is preferred.
Ability to work on-site in Chandigarh, with a customer-focused mindset and integrity in handling financial information.

Work arrangement
No