Senior Associate, Travel

About the Company
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Cvent is a leading meetings, events, and hospitality technology provider with more than 5,500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers human connection.
Headquartered in Tysons Corner, Virginia, Cvent (formerly NYSE: CVT) was acquired by Blackstone and Vista for $4.6B in 2023.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, taking risks and making decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
Cvent is redefining the meetings and events industry through technology that advances human connection.
AI at Cvent: Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation? At Cvent, we’re committed to continuous learning and adaptation—AI isn’t just a tool for us, it’s part of our DNA. We’re looking for candidates who are eager to evolve alongside technology. If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation.
Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact. If you’re excited to be part of a team that’s leading the way in AIpowered collaboration, we’d love to meet you.
About the Role
We are looking for a self-driven, customer-focused problem solver to join our Corporate Travel Operations team who is also an expert in handling visas with a minimum of 5+ years of relevant experience. We provide intensive internal travel department training and an individualized mentorship program to develop your travel knowledge and customer service skills. If you are passionate about customer service, professionally motivated to help others, you are willing to learn new skills and work in a small passionate team of like-minded individuals, we are looking for you!
In This Role, You Will:
Provide exceptional attention to detail, traveler care, and customer service to CVENT employees
Familiarity with international travel procedures
Research requirements for international travel, including vaccination and/or visa and passport requirements
Ensure the latest updated policies, procedures, and desk Instructions are read & complied
Excellent Customer service and communication skills (Both Written and Verbal)
Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for the lowest available fares and preferred carrier usage in coordination with the Corporations business travel policies
Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients
Accurately complete end-to-end travel requirements both international and domestic travel arrangements for air, hotel, car & rail
Co-ordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA
Here's What You Need:
Any graduate Diploma / Degree (travel & tourism would be an added advantage, but not necessary)
Minimum 4+ years relevant experience in the travel &/or visa domain
Must have world geography knowledge
Ability to build excellent business relationships with customer groups, peers, and seniors
Should be a team player, yet self-motivated
Ability to work flexible hours
Strong verbal and written communication skills
Must be articulate, organized, detail-oriented, and can multi-task
Quick learner, with a positive attitude and ability to work well within a team
preferred MS office experience
Good travel experience specially the US/UK NORAM markets is preferred

Work arrangement
Hybrid