Vice President of Professional Services

Vice President of Professional Services
Location: Remote – United States
Employment Type: Full-Time
Department: Professional Services / Operations
Reports To: Chief Operating Officer / Chief Executive Officer
About the Role
We are seeking an experienced and strategic Vice President of Professional Services to lead the company’s professional services organization, oversee service delivery, strengthen client relationships, and drive operational performance.
The Vice President of Professional Services will be responsible for developing service delivery strategies, managing client engagements, improving operational processes, overseeing project execution, and building a high-performing professional services team. This executive will work closely with Sales, Customer Success, Product, Finance, and Operations to ensure services are delivered efficiently, meet client expectations, and support the company’s business objectives.
The ideal candidate combines strong leadership capabilities with commercial awareness, project and resource management expertise, excellent client communication skills, and a proven ability to scale professional services operations.
Key Responsibilities
Professional Services Strategy & Leadership
Develop and execute the professional services strategy in alignment with company objectives.
Establish service delivery standards, operating procedures, performance expectations, and organizational priorities.
Identify opportunities to expand service offerings and improve the value delivered to clients.
Build scalable service delivery models that support business growth and changing client requirements.
Provide executive leadership with regular updates on service performance, business risks, resource needs, and improvement opportunities.
Service Delivery & Client Engagement
Oversee the delivery of professional services engagements from planning and initiation through completion.
Ensure projects and services meet agreed-upon scope, timelines, budgets, quality standards, and client expectations.
Establish consistent processes for engagement planning, execution, reporting, and client communication.
Monitor service delivery performance and resolve escalated client or operational issues.
Maintain strong relationships with key clients and executive stakeholders.
Identify opportunities to improve client satisfaction, service consistency, and long-term business relationships.
Ensure service commitments are clearly defined, documented, and communicated to relevant teams.
Project & Program Management
Oversee complex client engagements, strategic initiatives, and cross-functional service delivery programs.
Establish project governance, milestones, deliverables, resource plans, and performance metrics.
Monitor project progress, risks, dependencies, budgets, and delivery schedules.
Implement appropriate escalation and corrective action processes when projects encounter challenges.
Promote effective project management practices and consistent execution across the organization.
Conduct post-engagement reviews to identify lessons learned and improve future delivery.
Operational Excellence & Process Improvement
Evaluate existing service delivery processes and identify opportunities to improve efficiency, quality, and consistency.
Establish standard operating procedures, documentation requirements, and service management practices.
Develop performance dashboards and reporting frameworks to improve operational visibility.
Monitor service utilization, delivery costs, productivity, and resource alloc

Work arrangement
Yes