Quality Technician Lead

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Quality Technician supports product quality and continuous improvement through hands-on evaluation of vendor samples, existing inventory, packaging, materials, and product construction. This position partners with Product Design, Quality, Sourcing, and Operations to identify potential quality concerns, investigate product failures, and recommend practical improvements.
The ideal candidate combines technical inspection and metrology skills with strong analytical, problem-solving, and communication abilities. This role requires working in both warehouse and office environments.
In This Role
Team Mentorship & Daily Operations
Assign and prioritize inspections based on business needs, inventory availability, quality concerns, and operational deadlines
Monitor team productivity, inspection accuracy, and adherence to established quality standards and procedures
Provide hands-on training, coaching, and technical guidance to Quality Associates on inspection methods, product specifications, equipment, and quality expectations
Serve as the first point of escalation for inspection challenges, product defects, and quality-related concerns
Review inspection findings and documentation to ensure accuracy, consistency, and completeness
Identify workflow inefficiencies and recommend improvements to inspection processes, team performance, and resource utilization
Communicate daily priorities, progress, staffing constraints, and operational challenges to Quality leadership and cross-functional stakeholders
Promote accountability, teamwork, safe work practices, and continuous improvement throughout daily operations
Support onboarding, skills development, and performance feedback for Quality Associates in collaboration with Quality leadership
Product Quality & Technical Evaluation
Inspect vendor samples, prototypes, pre-production products, and existing inventory against specifications, approved standards, and quality expectations
Utilize metrology tools and measurement techniques to evaluate dimensions, tolerances, fit, alignment, construction, finishes, and functionality
Investigate damaged or defective inventory, identifying potential causes related to manufacturing, packaging, transportation, handling, or storage
Apply lessons learned from previous quality issues, customer claims, and supplier corrective actions to future product evaluations
Support root cause analysis, corrective actions, and continuous improvement initiatives
Sample Preparation & Review Readiness
Receive inbound pre-production samples, documenting arrival, and carton condition before opening
Unbox samples methodically, photographing packaging, inserts, and product condition at each stage before anything is disturbed or discarded
Assemble samples following the instructions included exactly as written. Record errors, unclear steps, and missing or incorrect hardware against the bill of materials
Clean and stage samples in review-ready condition for Product Design and reposition furniture as needed throughout reviews
Break down packaging, retaining representative packaging when findings need to be shown to suppliers
Keep the sample review area organized, safe, and ready for scheduled reviews
Packaging, Rework & Warehouse Operations
Evaluate packaging design, materials, protection, and effectiveness in preventing transportation and handling damage