Key Account Manager

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!
We know the trade. In fact, on average you'll find close to 90 years' experience in every Jewson branch!
This is a full-time role working Monday to Friday, 8:00 am to 5:00 pm, based at our Kilmarnock Sales Office (KA1 3XA), with hybrid working available.
What You’ll Be Doing
Build strong relationships with housebuilder customers, including regular site visits and customer check-ins.
Prepare accurate estimates and material take-offs using drawings, specifications and material schedules.
Manage customer orders from quotation through to delivery, working closely with branches and transport teams.
Monitor live projects and forward orders, ensuring materials arrive on site at the right time and in the right quantities.
Follow up quotations, identify sales opportunities and support revenue and margin growth across your accounts.
Source specialist products and liaise with suppliers to confirm availability, pricing and delivery dates.
Resolve customer queries, delivery issues and complaints promptly and professionally.
Keep customer records, quotations and sales pipelines up to date, providing product specifications and technical information when required.
What We’re Looking For
Experience in a builders’ merchant, supplier or construction-related role, ideally in internal sales, estimating or customer support.
A solid understanding of residential building projects, particularly SME housebuilders, and the pace and demands of live construction sites.
A good understanding of building materials, product ranges and alternative specifications.
Commercial and pricing awareness, including margins, rebates, delivery charges and credit processes.
Confidence using drawings, specifications and material schedules to produce accurate estimates.
Strong communication and relationship-building skills when dealing with site agents, buyers, project managers and Quantity Surveyors.
The ability to manage multiple projects, orders and deadlines while maintaining accuracy and attention to detail.
A proactive approach to resolving delivery issues, product availability and site requirements.
The ability to work collaboratively with branches, logistics teams, suppliers and internal support functions.
Confidence using order processing systems, CRM tools and internal platforms to manage customer activity and track opportunities.
What’s in it for you
Competitive Basic Salary
Performance Related Bonus
34 days holiday per year
Retirement Savings Plan (Pension) – with Legal & General
Life Assurance
Work Perks – A platform home to hundreds of all your favourite high street and online discounts via the provider Reward Gateway
Aviva Digicare+ Workplace App (Access to a digital GP, second medical opinions, Mental Health consultation, bereavement service, nutritional consultation)
Voluntary company benefits such as Car Salary Sacrifice scheme with VWFS, Cycle2Work, Benenden Healthcare, Critical Illness Cover
Refer a Friend scheme
Wellbeing Centre via Work Perks
Why Choose Us?
Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.
Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.
Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.
What's Next
If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.