Key Account Manger - Global Forwarding

C.H. Robinson is seeking a Key Account Manager to drive growth and strengthen retention across a portfolio of valued customers. In this role, you will serve as the primary point of accountability, identify new opportunities, and deliver creative solutions that expand customer relationships and contribute to the organization’s continued success. You will advocate for customers, collaborate across teams and geographies, and leverage C.H. Robinson’s industry-leading services, technology, and solutions to deliver on commitments. If you’re a strategic relationship builder who thrives on creating value and driving results, apply today.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site three days a week, igniting creativity and driving impactful results. With the flexibility for remote work two days a week, this role strikes the perfect balance between teamwork and autonomy.
Responsibilities:
The duties and responsibilities of this position consist of, but are not limited to, the following:
Build and expand strategic relationships across customer organizations to drive long-term growth, retention, and value creation
Develop and execute account strategies that identify new opportunities, increase market share, and strengthen customer partnerships
Lead business reviews using customer data, industry insights, and market trends to uncover growth opportunities and deliver strategic recommendations
Partner with cross-functional subject matter experts to design innovative supply chain, transportation, and technology solutions that meet customer needs
Manage complex negotiations, pricing strategies, RFPs, proposals, and contract awards to maximize customer and business outcomes
Leverage analytics, digital tools, and market intelligence to provide actionable insights that improve customer performance and supply chain efficiency
Participate with the implementation team in developing the account’s Standard Operating Procedure (SOP), ensuring compliance across multiple teams, and being responsible for keeping the SOP updated
Drive continuous improvement initiatives by identifying process enhancements, cost-saving opportunities, and operational efficiencies for customers
Collaborate closely with sales, operations, capacity, and product teams to ensure seamless execution, successful account transitions, and achievement of customer KPIs
Monitor account health, financial performance, service metrics, and payment activity to support sustainable growth and customer success
Required Qualifications:
High School diploma or GED
Minimum 4 years of experience in sales and/or account management
Ability to travel up to 30% (domestically and internationally)
Fluent in Spanish and English (written and verbal)
Preferred Qualifications:
Supply chain knowledge
Bachelor’s degree from an accredited college or university
Proficient in Microsoft Office Suite of Programs
Demonstrates and drives a data driven approach
Demonstrated influencing, negotiation, collaboration, communication and presentation skills
Proven track record of delivering measurable financial results through sales or account management solutions
Values a diverse and inclusive work environment
CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.
Benefits
We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.