Hospital Client Service Representative

Are you passionate about animal care and eager to build your career in the veterinary field? Tipp City Veterinary Hospital (TCVH) is looking for Customer Service Representatives (CSR) to join our award-winning, AAHA-accredited hospital in Tipp City, Ohio. Whether you're an experienced CSR or just starting out, this is a great opportunity to grow in a supportive, high-quality practice.
With over 40 years of serving the community, TCVH is proud of our legacy, our loyal clients, and the exceptional care we provide to canine, feline, exotic, and avian patients — as well as our thriving pet resort guests.
Why Join TCVH?
At TCVH, we’re more than coworkers - we’re a team with a shared mission to care deeply for pets, their people, and each other. With 100+ team members and growing, our hospital is a vibrant, collaborative, and professionally supportive place to work.
Our Manifesto: https://www.facebook.com/tippvet/videos/10154981443123135/
Why We Care: https://www.facebook.com/tippvet/videos/10155042301248135/
What We Offer
We reward our CSRs with a competitive compensation and benefits package based on experience, role, and tenure:
Hourly Pay: $14.80 – $22.92, depending on experience
$1/hr Shift Differential for weekend shifts
Medical, Dental & Vision Insurance
Company-paid Life & Disability Insurance
Company-matched 401(k)
Paid Holidays & PTO
Continuing Education Support
Uniform Stipend
Staff Discounts for Personal Pets
Clear Roadmap for Skill Growth & Pay Increases
What You’ll Do
As a CSR, you’re the first impression of our hospital — and a vital part of our clients’ experience. You’ll:
Greet clients and welcome patients into the hospital
Answer phones, schedule appointments, and handle general inquiries
Process payments and maintain accurate records
Prepare for and assist with patient check-ins and discharges
Educate clients about treatments, services, and products
Keep exam rooms and the lobby clean and welcoming
Support marketing efforts for in-lobby retail products
Help manage emergencies according to hospital protocols
Assist with special events and cross-train in other roles as needed
What You Bring
High school diploma or equivalent (required)
Customer service experience (preferred)
Veterinary or animal care background (preferred)
A positive, professional, and polished demeanor
Strong communication, organizational, and multitasking skills
Willingness to learn and grow through coaching
Basic computer literacy (Microsoft Office, email, etc.)
Familiarity with EzyVet software is a plus
Ability to uphold strict confidentiality with client and patient information
Respectful, compassionate approach to both people and animals
Work Environment & Schedule
You’ll be working in a busy, engaging environment with high client interaction and a fast pace. Tasks involve frequent interruptions, computer use, and exposure to cleaning chemicals (with proper PPE provided).
We offer full-time (30–40 hrs/week) and part-time (<30 hrs/week) positions. Flexible availability is a must, including mornings, evenings, and weekends. Weekend shifts include a $1/hr shift differential. We are closed on all major holidays.
Physical Requirements
Ability to stand or walk for extended periods
Ability to lift up to 50 lbs and push up to 150 lbs
Must be comfortable moving animals and goods
Engage in repetitive motions (bending, lifting, reaching)
Other Details
No relocation assistance is available
Visa sponsorship is not offered
TCVH is an equal opportunity employer
Ready to Join Our Team?
If you're a team player with a passion for helping people and pets, we’d love to meet you. Whether you're starting a career in animal care or bringing years of experience, TCVH offers a place to grow, thrive, and make a difference.
Apply today - your future team is waiting!

Employment type
Full-Time

Work arrangement
No