Inside Sales Manager - West

At Arbon Equipment, a Rite-Hite Company, your work makes an impact. We deliver industry-leading solutions that keep workplaces safe, productive, and efficient. When you join Arbon Equipment, you’re not just selling or servicing equipment – you’re building trusted partnerships with customers and growing your career with a company backed by the strength of Rite-Hite’s global innovation.
Primary Purpose & Scope
The Inside Sales Manager is responsible for leading the execution of inside sales, lead generation, quoting support, customer support, and new construction support activities within an assigned region. This role translates enterprise inside sales strategy into regional execution plans, ensuring efficient lead management, timely customer responsiveness, high-quality sales support, and consistent operational performance.
Reporting to the Director Inside Sales, the Inside Sales Manager leads a team of Inside Sales Representatives and New Construction Support personnel while partnering closely with Regional Sales Leaders, District Sales Leads, Customer Excellence, New Construction leadership, Service teams, Information Technology, Human Resources, and Finance. The position is accountable for regional support effectiveness, workload management, process compliance, employee development, and continuous improvement initiatives that increase sales productivity and enhance the customer experience.
Values and Culture Expectations
All employees are expected to consistently demonstrate Rite-Hite’s Values in Action. These values shape the way we work together and how we serve our customers. This includes modeling company values in daily interactions, decision-making, and how work is accomplished. Employees are expected to contribute to a culture of accountability, collaboration, and respect.
Essential Duties & Responsibilities
Safety Responsibilities:
Support and promote a culture of safety.
Follow all Company and OSHA safety policies and procedures.
Proper use of required personal protective equipment (PPE)
Report hazards, near misses and incidents promptly
Job Responsibilities
Lead the regional Inside Sales and New Construction Support organization, translating enterprise priorities into regional execution plans, customer support objectives, and service level expectations.
Lead, coach, and develop regional Inside Sales Representatives and New Construction Support team members to drive operational excellence, capability development, and performance improvement.
Manage regional lead generation and qualification activities to support pipeline growth and increase sales productivity across the region.
Oversee execution of quoting, customer support, opportunity management, and sales administration processes to ensure timely, accurate, and responsive support for field sales teams and customers.
Monitor workload distribution, team capacity, and service delivery performance to maintain responsiveness, optimize resource utilization, and achieve defined service levels.
Drive adherence to CRM standards, data quality requirements, process documentation, and operational controls that support business visibility and commercial effectiveness.
Partner with Regional Sales Leaders and District Sales Leads to align support resources with regional priorities, customer opportunities, and growth initiatives.
Collaborate with Customer Excellence, Service, Information Technology, Human Resources, and Finance to resolve operational issues, improve workflows, and support continuous improvement initiatives.
Support New Construction teams by coordinating regional construction support activities, ensuring timely execution of assigned administrative and sales support processes.
Monitor regional performance metrics including lead conversion, quote turnaround time, responsiveness, workload balance, CRM compliance, and support effectiveness; implement corrective actions as needed.
Identify and implement opportunities to improve productivity, customer experience, process consistency, and operational effectiveness throughout the region.
Perform other duties and responsibilities as assigned.
Minimum Job Requirements
Education & Experience
Bachelor's degree in Business, Sales, Marketing, Communications, Management, or a related field, or an equivalent combination of education and experience.
Minimum 5 years of experience in inside sales, sales operations, business development, customer support, sales administration, or related commercial functions.
Minimum 2 years of leadership, supervisory, team lead, or project leadership experience.
Demonstrated experience managing multiple priorities, support functions, and stakeholder relationships in a fast-paced environment.
Knowledge/Skills/Abilities
Inside sales operations and administration.
Lead generation and qualification processes.
Quoting and sales support processes.
CRM systems and data management.
Team leadership and employee development.
Customer service and commercial support excellence.
Workload planning and resource coordination.
Process improvement and operational efficiency.
Performance management and coaching.
Cross-functional collaboration and stakeholder management.
Business analytics and performance measurement.
Effective verbal and written communication skills.
Strong organizational and problem-solving capabilities.
Preferred Job Requirements
Education & Experience
Experience leading inside sales or commercial support teams.
Experience supporting field sales organizations.
Experience within industrial manufacturing, construction products, building products, industrial distribution, or engineered solutions industries.
Experience utilizing CRM systems, sales enablement platforms, analytics tools, and reporting dashboards.
Knowledg