Director - CRM Agentic Solutions

Location: Gaithersburg, MD
Hybrid: 3 days a week
Make a greater impact on lives through a digitally enabled enterprise. We are working towards our aspiration of crafting the future of Pharma. Backed by investment at every step, we harness the latest technology, data, and innovative ways of working to introduce new approaches that put Digital at AstraZeneca’s heart.
Be part of a chapter that’s still being written. Trusted and empowered to change the way things are done, with the tools and support to get you there. Here we are free to unleash our curiosity and turn thinking into reality where smart risks and quick decisions come together to power disruption and innovation.
We're looking for an experienced, highly technical, and strategically minded Director to lead our cross-functional teams in building and deploying next-generation products using Salesforce CRM and Agentic AI capabilities for the AI30 initiatives. You will be the crucial link between technical execution and business strategy, ensuring our teams deliver high-quality, reusable, and scalable solutions that drive significant business value for our commercial and medical functions across US and global markets. This role requires a unique blend of deep technical expertise, architectural vision, hands-on solution development, strong leadership to build and guide offshore teams, and excellent communication skills to translate internal knowledge into business-friendly use cases.
Key Responsibilities
Technical Leadership, Hands-On Solution Development & Architecture
Product Architect & Vision: Act as a Product Architect, defining the technical vision and high-level design for Salesforce CRM and Agentic AI workstreams. Ensure solutions are scalable, secure, and maintainable.
Hands-On Solution Development: Act as a player-coach who is hands-on in developing solutions, writing/reviewing code, and rapid prototyping within the Salesforce ecosystem including Life Sciences Cloud, Agentforce and AWS AgentCore.
Advanced AI Implementation: Drive the technical implementation of Generative and Agentic AI capabilities to deliver accurate, contextually relevant, and customized solutions translating AstraZeneca's internal knowledge base into practical, business-friendly use cases.
Technical Direction: Provide hands-on technical leadership and guidance across multiple teams, including Salesforce engineers, Data Science, Data Engineering, and UX.
Promote Reusability: Champion and enforce best practices for code quality, component reusability, and modular design to accelerate development and reduce technical debt.
Global Scaling Strategy: Architect and scale applications to address complex functional and non-functional requirements (performance, latency, localization, and compliance) seamlessly across both US and Ex-US markets.
Cross-Market Standardization: Ensure robust global deployment frameworks that accommodate regional regulatory nuances while maintaining a unified core architecture and exceptional User Experience (UX) for global commerci