Sales Support Specialist (Contract)

*Please note that this is a 12-month contract for a maternity leave replacement*
Your team’s dynamic:
The Sales Support Specialist will be part of a dynamic team tasked with providing day-to-day support to members of the global sales team using several internal tools and administrative systems. Reporting to the Sales Administration Manager, we’re seeking someone who is versatile, fully bilingual and energetic to handle various tasks in a stimulating sales environment.
Your day at a glance:
Monitor customer accounts using the client relationship management (CRM):
Ensure the quality of all customer information
Regular updates to various sections of the CRM
Update and track exception discounts on quotes following the non-standard pricing process
Create and maintain customer lists & other various sales documents
Answer various customer inquiries regarding their accounts
Provide administrative assistance to sales executives and sales management team members as required
Participate in the annual review of our channel partner program
Support and collaborate with Inside Sales, Customer Service and ITS departments
Work on special projects, depending on sales team needs
More about you:
College diploma in office technology or related field or any combination/experience relevant education
Three (3) to five (5) years’ of relevant experience in a similar position
Strong communication and interpersonal skills
Excellent customer service skills
Adept at multitasking and managing priorities in a fast-paced environment
Willingness to learn new tools and data systems
Attention to detail, good organizational skills, proactive and team spirit
Fluent in French and English (Spanish an asset), both verbal and written (this role requires interaction with our international collaborators and customers)
Your technical expertise:
Working knowledge of a client relationship management application (MS Dynamics CRM/Sales Force)
Proficient knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint)
Knowledge of accounting software (MS Dynamics GP/F&O), an asset
Knowledge of business analytics solution (PowerBI), an asset
Experience working in a technology company
Let’s talk perks!
Attractive compensation package
Training Tuition Reimbursement Program
Work-life balance with a flexible working schedule
Still not sure if you check every box, but think it’s worth a shot? We love that enthusiasm!
Thank you for your application, but please note that only qualified candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Work arrangement
No