IT Help Desk Coordinator (SOS Temporary)

The work we do matters!
Hiring Agency:
Administrative Services - Agency 65
Location:
Lincoln, NE
Hiring Rate:
$21.266
Job Posting:
JR2026-00029890 IT Help Desk Coordinator (SOS Temporary) (Open)
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Join the State of Nebraska Team as a Temporary Law Clerk through the SOS Temporary Program!
The SOS Temporary Program is the State of Nebraska’s inhouse staffing service, placing motivated talent into high impact, limited term roles that help keep the State’s agencies, boards, and commissions moving forward. Every assignment is temporary and provides an opportunity to complete meaningful work while building new skills and connections and exploring career paths within state government.
Check out the details below to learn more about this temporary opportunity with Nebraska State Patrol. Answer the call – be part of the SOS talent pool completing impactful assignments!
Agency: Nebraska State Patrol
Expected Length of Temporary Assignment: 12/03/2027
Hourly Rate: $21.266/hour
The Nebraska State Patrol has an exciting opportunity for an IT Help Desk Coordinator to support users on agency-specific software. This position will triage and prioritize help tickets, support calls and emails from NSP and allied partner agency users. This role includes account management, assisting users with issues and business processes and creating documentation and training materials.
This position may also create communication plans regarding updates and outages by determining the best way to install agency-specific software products, weighing the cost/effort, ensuring compliance with security requirements while providing minimal disruption to the end users, and documenting all processes, problems, and resolutions.
Job duties:
• Install, troubleshoot, and provide support for unique agency-specific software
• Document installation processes and resolutions to common issues
• Escalate issues as needed to NSP IT personnel.
• Update the agency SharePoint Computer Support knowledge base with documentation.
• Coordinate software deployments, notifying agency personnel and coordinating downtime to not interfere with the business needs of the agency.
• Provide agency support by reviewing for compliance with NITC and CJIS security requirements.
• Test specific software changes to desktops, laptops, and rugged laptops to make sure the changes will not impact any other agency-specific operations.
Requirements / Qualifications:
Minimum Qualifications: One year of post high school coursework or vocational/technical training in computer science, data processing operations, information technology, management information systems, network/ telecommunications systems, AND one year of experience either in installing and using software applications or operating data processing systems, or in instructing others in the use of these applications or systems. Equivalent combination of education and experience in the areas described above may substitute for these requirements.
Other: Regular and reliable attendance is expected. If selected for this position, you must meet the U.S. Citizenship & Immigration Services employment eligibility requirements by completing an EEV (I-9) Form. The agency does not sponsor H1-B Visa's. Resumes will not be accepted as a substitute to your applicant information. Failure to complete all areas of your employment application may result in your application being disqualified from our selection process. Must successfully complete an extensive background screening prior to being employed which includes completion of a Personal History Questionnaire. Applicants will be screened for a record of criminal activity and criminal history using a fingerprint-based check, and before unconditional employment is offered. Applicants must be free of felony convictions, and cannot maintain continuous association or dealings with persons, groups, or organizations that they know, or should know, are persons or groups or organizations under criminal investigation or indictment or who have a reputation for present, ongoing involvement in felonious or criminal behavior.
Knowledge of:
Customer service and support practices, concepts and standards
Knowledge-based applications
Methods for troubleshooting, recovering, adjusting, modifying and improving information technology systems
A wide variety of State, agency, and customer-based applications, operating systems, diagnostic utilities, protocols, and equipment used
Methods and procedures for resolution documentation
Operating systems and utilities
Computer setup processes
Computer systems concepts
Network concepts
Local area network (LAN), wide area network (WAN), Wireless, digital subscriber line (DSL), and switching technologies
Hardware and software interfacing processes
Needs analysis
Data storage
Skill in:
Troubleshooting and determining causes of operating errors
Testing equipment, software, or procedures to determine their operating effectiveness
Developing and implementing solutions to problems
Critical thinking by use of logic and analysis to identify strengths and weaknesses of different approaches
Applying interpersonal communication techniques including questioning, listening to, and conveying in a clear manner technical resolution steps
Writing technical information and documentation regarding operational procedures and problem resolutions
Instructing co-workers and others in troubleshooting/resolution steps using non-technical explanations
Time management to prioritize others’ work activities
Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements
Evaluating the feasibility of adapting new methods to enhance customer satisfaction
Ability to:
Select appropriate courses of action from many acceptable alternatives
Exercise initiative
Apply a series of different and unrelated processes and methods
Identify and analyze important factors and conditions in order to determine interrelationships among different information technology functions and activities
Document actions taken and outcomes attained
Communicate with others in person, and by telephone, electronic means, and correspondence
Interpret and apply agency technical rules and policies to specific problems to produce logical answers
Recognize and identify similarities or differences between individual problems
Combine separate aspects of information or specific answers to develop protocols and problems to form general rules or conclusions
Evaluate two or more activities or sources of information to recognize the cause a problem
Evaluate the impact of system upgrades and technological changes
Define post-implementation support requirements
Offer advice and guidance and explain procedures to coworkers
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
Select temporary assignments are eligible for benefits! This includes health, dental, and long/short term disability.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.