NYC Sustainability Help Center Associate

Thank you for considering a career with the Research Foundation of The City University of New York (RFCUNY).
The team at RFCUNY is made up of dedicated, talented professionals committed to providing the services that allow CUNY researchers, faculty, and staff to focus on their intellectual curiosity and scientific discoveries.
We are pleased that you are interested in exploring opportunities to join RFCUNY.
Primary Location:
The CITY COLLEGE of NEW YORK
Bargaining Unit:
No
In partnership with the New York City Department of Buildings, the CUNY Building Performance Lab operates the NYC Sustainability Help Center to support the real estate community in complying with NYC local energy and sustainability laws, including Local Law 84 (benchmarking), Local Law 87 (energy audits and retro-commissioning), Local Law 33 (energy efficiency letter grades), and Local Law 97 (carbon emissions limits).
The Help Center provides live customer assistance to building owners and property managers to achieve compliance, improve data quality, and drive energy efficiency improvements across NYC buildings. For more information, visit our website HERE.
The Help Center Associate works as part of a dedicated team providing direct technical assistance and customer service to building owners complying with NYC sustainability regulations, requesting utility data, and navigating ENERGY STAR® Portfolio Manager®.
This is a full-time position with immediate availability.
Detailed Responsibilities
Respond promptly and professionally to building owner inquiries via phone and email
Provide targeted referrals, technical guidance and best practices in utility data collection to support local law compliance
Coordinate with utilities (e.g., Con Edison, National Grid, NYC DEP) to streamline processes for obtaining whole-building energy consumption data
Analyze compliance data to identify submission errors and corresponding resolutions
Assist with the maintenance, testing, and updating of internal data collection, tracking, and reporting tools
Support marketing, community outreach, development of training materials, and delivery of training sessions related to NYC energy laws
Maintain program documentation, recordkeeping, and FAQs to support building owners seeking compliance
Assist in hiring and supervising student interns
Other duties as assigned
Communications
The Help Center Associate will also support communications initiatives for the Sustainability Help Center and CUNY Building Performance Lab, including drafting newsletter publications, managing social media messaging, maintaining website content, and preparing marketing and educational materials.
Requirements
At least two years of full-time professional experience in customer service, program operations, or sustainability consulting
Demonstrated knowledge of NYC energy and water benchmarking laws and building sustainability policies
Bachelor's degree in Sustainability/Environmental Studies, Public Policy, Urban Planning, Environmental Engineering, Business Management, or a related field.
Proficiency with EPA ENERGY STAR® Portfolio Manager® and standard productivity suites (Google Workspace/Microsoft 365)
Prior experience in project management, client relations, data analysis, or marketing is preferred
To Apply:
Please send your resume and a cover letter to Lillibeth@NYCsustainability.org.
Pay Range:
$62,000 - $72,000 annualized; $34.07 - $39.56 per hour
RFCUNY Benefits
RFCUNY Employee Benefits and Accruals
Equal Employment Opportunity Statement
The Research Foundation of the City University of New York is an Equal Opportunity/Affirmative Action/Americans with Disabilities Act/E-Verify Employer. It is the policy of the Research Foundation of CUNY to provide equal employment opportunities free of discrimination based on race, color, age, religion, sex, pregnancy, childbirth, national origin, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, marital status, domestic violence victim status, arrest record, criminal conviction history, or any other protected characteristic under applicable law.