Senior Manager, Partner Technology Architecture

ServiceNow is seeking a Senior Manager, Partner Technology Architecture to lead a team of
Partner Technology Architects serving our Global and strategic partners. As a first-line people
leader, you will build and develop a high-performing team that drives holistic partner growth
through pre-sales technical excellence, solution strategy, business development, and AI-first
technology adoption. You will remain hands-on: coaching your team, staying close to critical
partner engagements, and owning the outcomes your team delivers. You will translate platform
capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that
partners can build, scale, and monetize. This role requires travel for partner, customer, and
organizational activities of up to 30%.
While this role leads strategic business development and co-innovation, pre-sales technical
excellence remains the primary operational foundation for the team, including technical
discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that
accelerates partner-led customer engagements.
What You’ll Do
As a Senior Manager, you will lead a team of Partner Technology Architects, set their priorities
against partner and Global Partners & Alliances goals, and remain accountable for the partner
outcomes your team delivers.
People Leadership & Team Development
• Lead, coach, and develop a team of Partner Technology Architects, setting clear goals
and growing each member according to business needs and individual professional
goals.
• Evaluate team members regularly through direct observation, peer feedback, and sales
feedback.
• Build and maintain a recruiting pipeline and hire to meet future business demands.
• Manage day-to-day team operations, including resource scheduling, activity reporting,
and expense review and approval.
• Assign resources to partner engagements, joint solution development, and demand
generation to ensure effective use of skills across the assigned region
Partner Strategy & Business Development
• Ensure your team serves as the primary strategic interface for assigned partners,
building trusted relationships with partner executives and practice leaders.
• Lead joint business planning to align partner investments, industry focus, and go-tomarket
priorities across all routes to market.
• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled
offerings.
• Develop forward-looking strategies with a clear investment and go-to-market plan
covering headcount, training, and tools.
• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and
solution differentiation.
• Drive cross-industry development and go-to-market strategies for innovative solutions
with partners.
• Connect solution strategy to measurable business outcomes, including efficiency,
growth, ROI, and time-to-value.
• Coordinate across Sales, Services, Support, Marketing, and internal specialist teams to
deliver a unified partner experience, not fragmented touchpoints.
Pre-Sales Excellence & Solution Strategy
• Ensure your team delivers technical discovery sessions, executive briefings, and
solution demonstrations that accelerate partner-led deal velocity, and participate directly
where needed.
• Drive solution strategy that aligns partner offerings to high-value industry workflows and
customer outcomes.
• Oversee partner-led proofs of concept and co-demonstrations that prove business value,
technical feasibility, and competitive differentiation.
• Provide technical escalation support for critical partner-led opportunities at key deal
milestones.
• Maintain workflow fluency across enterprise domains, including CRM, IT, Security, and
Business Services.
• Champion AI-first solution design, including intelligent workflows, automation, and agentbased
use cases.
• Promote responsible, enterprise-ready AI adoption aligned to governance and trust
standards.
Required:
• 10+ years of pre-sales solution consulting, partner strategy, or enterprise technology
advisory experience, with a proven record of leading technical discovery,
demonstrations, and partner engagements.
• 6+ years of leadership experience, preferably within pre-sales, professional services, or
partner-aligned organizations, including building or leading pre-sales or partner
practices.
• Experience coaching, mentoring, and managing a team of senior-level professionals,
with a structured, team-first approach to goals and objectives.
• Proven experience working directly with partners, system integrators, service providers,
hyperscalers, or technology alliances.
• Strong executive presence, with the ability to influence VP+ and CXO-level partner
stakeholders and to collaborate across Enterprise Architects, Technical Architects,
Offering Managers, and Directors.
• Demonstrated ability to connect business strategy, industry context, and technology into
actionable partner growth plans, and to shape or scale partner practices, offerings, or
go-to-market motions.
• Solid understanding of enterprise platforms and workflow-based solutions, with deep
familiarity with at least one technology (e.g., Cloud, database, AppDev etc.).
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven
workflows, and experience applying AI thoughtfully to processes, decision-making, and
problem-solving.
• BA/BS in Computer Science or a similar technical degree, or equivalent experience.
• Ability to articulate complex concepts clearly to both technical and non-technical
audiences.
Preferred & Standout Experience:
• Experience with the ServiceNow platform and AI capabilities (Now Assist, AI Agents),
and ServiceNow certifications (e.g., CSA, CIS, or architectural certifications).
• Experience building or leading pre-sales or professional services organizations,
particularly partner-aligned organizations.
• Experience working with service advisory firms, service integrators, service providers,
and outsourcers.
• Background in management consulting, strategy advisory, or partner business
development.
• Experience across multiple partner routes to market (C&I, MSP, Reseller, Hyperscaler,
Build).
• Familiarity with competitive platforms and the ability to articulate ServiceNow
differentiation.

Employment type
Full-time

Work arrangement
Yes